Latest Customer Service(Page 143)

The Most Important Metric in Retail? Happiness

Teradata Updates Its Customer Journey Analytics Solution

Welcome Amazon Connect, the AWS Call Center Platform

Can Everyone Stop Making Excuses for Poor Products & Services?

SAP Hybris, Intershop, Insite Software Lead Forrester's B2B Commerce Wave

How Women Can Make Their Voices Heard in the Modern Workplace

How to Deal With the Troubling Reality of Fake News

Wasting Time Is the Worst Customer Experience

Pegasystems Adds AI to Pega Sales Automation

Hootsuite Acquires Naritiv Solution; Conversocial Acquires HipMob

LinkedIn Incorporates PointDrive Technology in Sales Navigator Updates

4 Ways to Boost Google PageSpeed Scores for Better Search Visibility

Collaboration Leads to Success in Digital Workplaces, SAP Survey Finds

Why Your Client Relationship Measurement Needs Coaching

4 Reasons to Start Setting Team Goals Today

Attitude Check: What's Your Organization’s Customer Insights Culture?

Pegasystems Adds More AI, Robotics Capabilities to Pega CRM

SAP's Ann Rosenberg Talks About Innovation With a Purpose

7 Habits of Highly Effective Customer Success Teams

RedPoint Global Says New Customer Engagement Hub Solves 'Engagement Gap'

Find and Nurture the Next Generation of Digital Leaders

How Strong Leaders Avoid the Biggest Digital Transformation Mistakes

So Your Customer Wrote a Nice (or Neutral) Review: Now What?

How Gen Y Is Changing Enterprise IT by Voting With Their Feet

How an 'All In' Culture Can Transform Your Company

'Experiences' Are Everything Now: Implications for Your Brand

Time to Burn the Customer Journey Map: Channels Don’t Matter Anymore