Latest Customer Service(Page 164)

How a CRM App is Helping Google Best Microsoft 365

Is Advertising Losing Its Appeal?

Week in Review: Collaboration in Intranet Era + SharePoint Shakeup

How to Teach Your CRM to Think - and Learn from Big Data

Have Microservices Rendered SOA Obsolete?

The Real Mad Man Says: Creating Buzz is Not Creating a Brand

3 Tech Giants Lead a Bloated CRM Market, Forrester Claims

Customer Experience ROI: The Secret Formula

News You Can Use: Sprinklr, Paytronix, Sitecore, More

Can You Accelerate Sales with a Communications Platform?

The Key to Seamless Customer Experience? Defining Your Goals

Week in Review: In Brands We Trust + Hadoop Security Concerns

A Data-Driven Look at the Open Source E-Commerce Market

News You Can Use: Microsoft, Facebook, Zendesk, More

CMS Vendors Partner on Open Customer Data Sharing Standard

Thanks Apple: You Made It Easier to Market Luxury Wearable Tech

Meet the Top Brands Consumers Really Trust

I'm Not the Damned Newbie Here

Cracking the Code on Personalization

The Cost of Complexity Is Use

Multitasking? You're Killing Yourself for Nothing

Week in Review: SharePoint Innovations + The Foundation of Analytics

News You Can Use: RAMP, TubeMogul, Vidder

You Want Top Customer Experiences? Get An E-Signature App

Apple Watch: The Future of Wearables Begins Now

Understanding Our E-Commerce Obsession [Infographic]

Nextdoor: An Online Community in Your Own Backyard