Latest Customer Service(Page 316)

When Going Social, Keep Your Eye On the CRM Puzzle

If 2012 Is the Year of Customer Experience, What Will it Bring?

Windows 8 Will Unify Cloud and Kinect with PC

CXM: A Day in the Life of a Web Novice Manager

[VIDEO] EPiServer's Bob Egner on Customer Experience, Mobile, PaaS Cloud and 2012 Challenges

IBM, Oracle ATG, Hybris Top Gartner's E-Commerce Magic Quadrant

The 3 A's of Social Media Success: Authority, Authenticity and Accountability

Content Strategy: 3 Ways to Integrate Your Social Media Strategy

Microsoft Buys Search Technology to Enhance Xbox TV

eZ Systems 4.6 Unveiled, Includes New API Concept, Mobile Kit

Another Record Quarter For SugarCRM, Targeting Eastern Europe

Customer Experience: You Don't Need a Mobile Strategy

Netvibes Updates Social Analytics Solution

CXM Practices: Beneficial Personalization

CXM Advice: Selecting the Right eCommerce Platform

Adobe Joins Oracle, SDL, Sitecore, OpenText & Autonomy as Gartner's Leaders for Web CMS

Microsoft, Oracle and Salesforce Named Best ROI for Customer Relationship Management

CXM: Defining Your Website Structure and User Journeys

Gartner's MQ for Web Content Management, Wait! Isn't it Customer Experience?

W3C Releases Do-Not-Track Standards Drafts

3 Reasons Your Mobile Web Content is Failing and What to Do About It

Google Think Insights: A One-Stop Shop for Consumer Trends

The Cost of Legacy Customer Communication Management Platforms

A Week in Google: Plus Pages for Business, Larry Page's Risky Mission & Cutting Low-Quality Pages of Content

Google to Re-target Content Farms? #PubCon

Crowdsource Your Way to a Better Website

Adobe Restructures in Favor of Digital Media & Marketing; Cuts 750 Jobs