Feature
Research Report
The 2026 State of CX Outsourcing
To say that COVID-19 changed organizations’ approaches to digital transformation would be an understatement. "The days of long-term development of transformation strategies and their slow, careful implementation are a thing of the past," writes David Roe. What was working before and what do enterprises need to adjust? Elsewhere, we offer marketing tips for the upcoming holiday season and analyze the evolution of edge computing.
Anthony Cusumano is a writer and video producer currently based in Chicago. His pop culture writing is featured on anthonycusumano.com, and he frequently writes and performs at The Second City, iO and other Chicago comedy theaters. Connect with Anthony Cusumano: