ICYMI: The Remote Work Cat Is Out of the Bag, What It Takes to Create an Agile Team

As we approach the end of the craziest work year ever, companies are facing a will they/won’t they scenario that rivals any couple in a sitcom: are we going to put a ring on remote work? Or is this just a fling? Jen Dennard talks about this fundamental shift. Elsewhere, the federal government is looking to improve customer experience and Microsoft got busy at Ignite 2020.

Quick, Give Me the Headlines:

• Working From Home May Be Painful, But It’s Making the Future of Work Better Jen Dennard | Oct. 8
  When and where you work has never been less — or more — important.
• How the US Federal Government Can Execute Great Customer Experience Dom Nicastro | Oct. 6
  Can the government meet its 10-year goals for improving customer experience? We do our best to help them.
• 8 Characteristics of High Performing Agile Teams Andrea Fryrear | Oct. 6
  Company culture and individual performance are obviously factors, but teamwork is even more critical.
• How Workplace Managers Can Help Prevent Employee Burnout David Roe | Oct. 7
  OK, so remote work in the middle of a pandemic isn't great for employee morale. Here’s how you can make sure it doesn’t get too stressful.
• Content Services Come in 3 Flavors Laurence Hart | Oct. 6
  Sadly, not chocolate, vanilla and strawberry.
• Microsoft's Flywheel Kicks Into Gear at Ignite 2020 Nicholas McQuire | Oct. 5
  Upcoming updates to Teams and Azure are just the beginning.
• 4 Ways That AI Is Improving the Customer Experience Scott Clark | Oct. 5
  Artificial intelligence can help you genuinely understand your customers better.
• 3 Tips to Create a More Resilient and Productive Workforce Sarah Fister Gale | Oct. 5
  A third of employees report being more stressed out than they were less than a year ago — personally and professionally.
• Why Your Website Is Key to Accelerating Digital Transformation Josh Koenig | Oct. 7
  Your website is the gateway to your customers. If it’s not up to snuff, you’re in trouble.
• When Customer Experience Needs a Human vs. a Machine Alan J. Porter | Oct. 5
  When you ask Siri what the weather’s like and she tells you to look out the window already, there might be a problem.

Featured Events

• October 13 — Digital Workplace Experience 2020
• October 29 — [CMSWire Webinar] Breaking Through the Digital Noise – What’s Emotion Got to Do With It?
• October 15 — [CMSWire Webinar] Accelerate Your Digital Transformation with a Headless CMS
• October 15 — [CMSWire Webinar] The Pandemic’s Impact on the Future of Work
• October 21 — [CMSWire Webinar] Work in Progress: Successfully Navigating the Return to Work
• October 21 — Digital Experience Summit 2020
• October 22 — [CMSWire Webinar] The 3 Pillars of Successful Remote Application Development