Feature
Research Report
The 2026 State of CX Outsourcing
This week's articles were brought to you by the word "change." Change was afoot in SharePoint 2019, the team collaboration market, content marketing and more. Did you catch our top articles, resources and events on our site last week? Or were you too busy watching the changing phases of the moon? If the latter's the case, I’ve got you covered with a weekly recap, below.
Quick, give me the headlines:
- SharePoint 2019 Says Hello to 6 Features and Goodbye to 6 Others
By David Roe | Aug 1, 2018
Someone’s been listening to The Beatles “Hello, Goodbye” one too many times. - Slack–Atlassian Deal Marks a Turning Point in Team Collaboration Market
By Angela Ashenden | Aug 1, 2018
Atlassian admits defeat in team collaboration market. - Change Management: The Key to Successful Digital Transformations
By James Davidson | Jul 30, 2018
Ch-ch-ch-ch-ch-changes ... - How AI is Changing Content Marketing Today and in the Future
By Kaya Ismail | Aug 1, 2018
Four distinct, yet equally exciting ways that AI will change content marketing in 2019 and beyond. - Brian Solis: Customer Experience Is Still Too Much a Technology-First Discussion
By China Louise Martens | Jul 31, 2018
“Effective digital transformation ... [has] a sense of urgency because the customer is changing so quickly. You’re not just implementing technology, you’re doing so with purpose.” - Why Your Approach to Chatbot and IVR Projects Is All Wrong
By Tobias Goebel | Jul 30, 2018
You might want to bring your HR team into the mix. - How to Persuade Outlook Users to Adopt SharePoint
By Asif Rehmani | Jul 31, 2018
As long as the capability is better in the new tool, the transition is usually effortless. - 12 Considerations When Implementing Customer Data Platforms into DXPs
By Dom Nicastro | Jul 31, 2018
#3: Analytics and insights drive practitioner desires. - Why California’s New Privacy Law Signals a Major Shift in the Privacy Landscape
By Dana Simberkoff | Jul 30, 2018
Much like the San Andreas fault, things are shifting in a big way. - Google Promises to Revolutionize AI Tools, ZoomInfo Names CEO, More CX News
By Dom Nicastro | Jul 30, 2018
The Googs making big promises on the AI revolution front.
Featured Events
- August 20 — SharePoint Fest Seattle 2018
- August 21 — [CMSWire Webinar] Improve Your Competitive Toolkit with Sales Enablement
- September 24 — Gartner Digital Workplace Summit
- October 2 — Forrester CX San Francisco 2018
- November 12 — CMSWire's DX Summit Chicago 2018