Expand San Francisco 2027

Join our network of CS pioneers at Expand San Francisco 2027 where we'll be sharing case studies and best practices on leveraging AI to power personalization at scale and deliver world-class CX. Elevate cross-functional collaboration and refine your GTM playbook for scaled success at this multi-track summit.

Expand San Francisco 2027 runs Jan. 20-21 at the Moscone Center. The event brings together chief customer officers and customer success leaders for a focused exchange of ideas and leadership insights.

The program features speakers from notable companies and provides networking opportunities among Bay Area customer experience professionals. Attendees gain access to sessions and discussions centered on customer success transformation and operational excellence.

Expand San Francisco Focus Areas

• Customer experience strategy
• Leadership in customer success
• Technology for customer engagement
• Operational excellence
• Networking with industry peers

Who Should Attend Expand 2027

The event is designed for senior customer experience professionals and practitioners, including:

• Chief Customer Officers (CCOs) — Senior executives overseeing customer strategy
• Customer Success Leaders — Managers and VPs driving retention and growth
• Customer Experience Professionals — Practitioners focused on CX design and delivery
• Customer Care Directors — Leaders managing support and service operations