Latest Marketing & Customer Experience Leadership Reading(Page 190)

The Curious Case of the Black Leggings (and Why Leaving Facebook Isn’t Really an Option)

5 Steps to Creating a Robust Customer Advisory Council Program

5 Voice of The Customer Program Examples In The Wild

The Humanoid Touch: How AI is Changing Customer Experience

What is a Net Promoter Score? And Why You Should Know

Gartner Predicts Global AI Business Value Will Reach $1.2T, Sprinklr Updates, More News

Can Artificial Intelligence Help Us Tell Fact From Fiction?

4 Ways to Keep Your Vendor Honest During the Evaluation and Purchasing Process

5 Tips to Building a Content Culture Inside Your Business

A Marketer's Guide to GDPR: 3 Practical Tips for Compliant Personalization

10 Ways AI Helps Improve Customer Experiences

How to Address Consumer AI Privacy Concerns

Design Navigation for Clarity and Fidelity

Marketers Warn: 'Day of Reckoning' Over Facebook Data Scandal Coming

ICYMI: Marketing to Millennials, How AI Will Impact the Future Workplace, More

Forrester Names IBM Only Conversational Computing Leader, and Other DX News

How 5 Companies Successfully Introduced AI Into the Customer Experience

How to Use Salesforce for Project Management

How to Ride Search Waves and Find Niche Keywords for Your Brand

Understanding Google AdWords Days to Conversion Metric and Notes

Why Your Company Needs a Disruptor-in-Chief

8 Tips For Marketing to Millennials

ICYMI: Agile, Kanban, Scrum: Why Choose?, AI is the Future of CX, More

How to Measure Customer Experience Beyond Net Promoter Score

DemandJump Secures $6 Million, Salesforce Pardot Releases Emoji, More News

How to Put the Trust Back Into Email Marketing

Take Charge of Your Customer Data for More Effective Marketing Campaigns