Latest Marketing & Customer Experience Leadership Reading(Page 576)

Ektron's New CTO Sees Big Things for Customer Experience and Big Data

SharePoint 2010: "The Elements of User Experience"

Mobile Is the New Face of Customer Engagement, Forrester Says

2012 Planning: Key CXM, EIM, E2.0 Items for Your Calendar (15-Feb-12)

Firefox to Challenge IE on Windows 8 ARM Devices

Shoutlet 5.0: Trigger-based Social Media Management & More

Aberdeen Research: Maximizing Customer Experience Strategies

Nimble 2.0 CRM Introduces Cleaner Interface, Integrated Social Media Profiles

Facebook App of the Week: Sweepstakes for Fan Pages

The Death of the Social Media Influencer, the Rise of the Empowered Follower

Forrester's 2012 Customer Experience Index Reveals Enterprise Innovations

Customer Experience: Web Content Health Lessons from Hospitals

Messing With Sasquatch: Are Web Developers the Fabled Yeti of the Web World?

The Recommendation Game: Failing to Recommend or Engage

Customer Experience: Why Are Ugly Websites So Successful?

This Week: Social Business - The Nuts and Bolts

Back to School: Social Business, Enterprise CMS, Getting Your Data in Order

How to Predict Article Popularity Pre-Tweet

Vitrue Enhances Analytics in its Social Relationship Mgt Platform

Windows 8 for ARM Will Run Office 15, No Word on SharePoint

Social Analytics Provider Netvibes Acquired by Dassault Systèmes

eMarketer Predicts Online Ad Trends in 2012: Hint - Video is Big

Myths & Realities of Drupal

Magazines on Tablets: Woodwing & Adobe Announce More Updates

Microsoft Says the Future of Customer Service is in Your Voice

Yahoo Chairman Jumps Down

Mobile Content Strategy: Is Less Always More?