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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

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News
Bret Taylor and Clay Bavor walk side by side on a city sidewalk, talking and gesturing during a conversation outside in an urban setting.
Sierra Raises $950M at $15B Valuation, Eyes Transformation Beyond Customer Support
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News Analysis
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The Martech Landscape Has Plateaued. The Real Crisis? What AI Exposes Underneath It.
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Editorial
White humanoid robot seen from behind, extending its arm to write or draw on a blank gray wall, symbolizing AI-generated content and automation.
How AI Rewrote the CMO's Job: An Inside Look
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Before You Scale AI in Customer Experience, Fix These 5 Things
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Is Medallia's Debt Tale a Stress Test for Voice of the Customer Market?
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Does the Return of Google Data Studio Signal the End of Analytics Silos?
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AI Won’t Save Marketing If Customers Don’t Trust It
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Twilio's Q1 2026: Voice AI Hits a 5-Year High as CX Orchestration Race Intensifies
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Same Journey, Different Realities: CX and EX Need a Shared Operating Model
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Articles Tagged "Ai Training"

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

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Popular Articles
Brands Are Having a 'Crisis of Faith.' AEO Isn't Making It Easier.Twilio's Q1 2026: Voice AI Hits a 5-Year High as CX Orchestration Race IntensifiesAgile vs DevOps: What's the Difference?The Chief Experience Officer Isn’t a Vanity Title. It’s a Leadership Test.Is Medallia's Debt Tale a Stress Test for Voice of the Customer Market?GEO Gatekeeper: Before Buyers Visit Your Site, AI Has Already Judged You
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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
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