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Tag: american customer satisfaction index

Online Ads Still Annoying Consumers

Erika Morphy | Jul 26, 2016

The latest American Customer Satisfaction Index e-business report shows that advertising is weighing down customer satisfaction.

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Forget the News, I'm on Facebook

Erika Morphy | Jul 28, 2015

Uh oh, online news providers: It looks like you're losing the fight for customer satisfaction. Perhaps even worse, you're losing it to social media — a category that one year ago ranked worst among the industries measured by American Customer Satisfaction Index (ACSI).

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Tag: american customer satisfaction index

Online Ads Still Annoying Consumers

Forget the News, I'm on Facebook