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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

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Editorial
Google logo in a skyscraper building in Toronto.
Inside Google’s Plan to Redefine Customer Engagement With Gemini Enterprise
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Editorial
Tokyo, Japan – February 13, 2025: A shop in the Otemachi area selling Osaka Expo 2025 merchandise, featuring a large model of the event’s mascot, Myaku-Myaku, beside a colorful display of themed goods.
CX Leaders, Stop Selling Sentiment — Start Selling Outcomes
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News
Nvidia headquarters in Santa Clara, California.
Tech Giants Back Uniphore's $260M Series F for Enterprise AI Platform
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Close-up of a smoke detector with a red warning light activated inside a modern hotel room.
The Night a 3 a.m. Fire Alarm Exposed Customer Service’s Biggest Flaw
The scene of a keynote from MAICON in Cleveland, with hundreds of audience members listening to a conversation.
The Great AI Readiness Divide in Marketing
A person holds a magnifying glass focusing on a twenty-dollar bill among a cluttered table filled with various objects like playing cards, glue and small trinkets.
The Overlooked Owned Channel Sitting in Every Inbox
Three dogs sitting outdoors beside a large collection of golden trophies and ribbons on a grassy field, symbolizing award success and achievement.
How to Win a CMSWire IMPACT Award. Inside the Application Playbook
Customers line up at a busy deli counter beneath retro signage reading “Catering for All Occasions,” as servers take sandwich orders behind the counter in a black-and-white photo.
What Is Customer Experience (CX) and Why Does It Matter Today?
A small golden puppy eats from a white food bowl labeled “FOOD” with paw prints, standing on a light wooden floor in a bright home setting.
Culture Eats Strategy, But CMOs Decide What’s on the Menu
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Articles Tagged "Chatgpt"(Page 8)

Editorial
Article
Digital Marketing
The Potential and Limitations of ChatGPT in Marketing
News
Article
Customer Experience
ChatGPT Powers NICE Platform, Gainsight and Productboard Announce Partnership, More News
Editorial
Article
Digital Experience
6 Ways ChatGPT May Change Digital Customer Experience
Editorial
Article
Customer Experience
What Will 2023 Bring for Customer Experience?
Editorial
Article
Digital Marketing
Is Generative AI the Future of Product Content Generation?
Editorial
Article
Digital Experience
Why the AI Ethics Debate Will Make Content Moderation Seem Tame
News
Article
Digital Experience
Microsoft's Azure-OpenAI Integration Tempered by 10,000 Layoffs
News
Article
Digital Experience
Microsoft's Reported ChatGPT Bing Marriage — and Marketing Impact
Feature
Article
Customer Experience
ChatGPT's Impact on Customer Experience and Marketing
Editorial
Article
Digital Experience
2022 Winners: Person, Technological Advance and Podcast of the Year — and Worst Deal
Editorial
Article
Digital Experience
Why Google Missed the ChatGPT Boat
Feature
Article
Digital Experience
OpenAI's New ChatGPT Might Be the First Good Chatbot
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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

Join the Community
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