Articles Tagged "Customer Service"(Page 17)

Oracle - Ignore Customer Experience at Your Own Risk

The Experience of the Customer Comes First

Why Extending CRM is Critical to Meeting Customer Needs

When a Customer Calls: Optimizing the Customer Experience Across All Channels

This Week: Ditch the Marketing Funnel + Beyond 'Social' Business

Aspect's CMO: Customers Decide Which Channel to Use for Customer Service

Fostering Customer Relationships with Social Media, One Tweet at a Time

Tweet Jam Recap: The Customer Life Cycle #CXMChat

Building Customer Loyalty with the Four Customer Experience Core Competencies

Engaging Customers After Purchase: What is the Value of an Existing Customer? [Infographic]

New Oracle Survey Says Customer Service Still Key to Retail

5 Customer Feedback Trends for 2013

This Week: Web Experience - From Mobile to Multi-Channel + The 3 C's of CXM

Netsuite Unifying Customer Experiences with Retail Anywhere Buy

How Much Do Service Experiences Matter to the Customer Life Cycle? Ask USAA

Cloud Sherpas Buys CRM Consultancy CloudTrigger

Meet a Real Life Chief Customer Officer: Michael Idinopulos

Gartner Report: Magic Quadrant for Contact Center Workforce Optimization

Zendesk for Salesforce: Aims to Improve Customer Support Experience

Oracle Integrates Live Chat Capabilities into the New Oracle RightNow CX Cloud

Sneak Peak Into New UserVoice Integration with Crittercism for Mobile App Support

Report: Social Media Offers Opportunities, Challenges to Marketers

Source Metrics Social Media Inbox Helps Marketers Manage Brand's Social Presence

Customer Experience Frustration Points and Their Consequences

Putting the Social into Customer Relationship Management

Revamping Customer Support in the Era of Customer Experience

Social Data Can Help Keep Your Customers Happy