Articles Tagged "Customer Service"(Page 17)

Report Highlights Need for Alignment Across Customer Experience, Customer Service, Social Channels

Four Steps to Successfully Leading Today's Tribes

NICE Systems Launches Customer Engagement Analytics Platform

What's the Brand Value of a Facebook Fan? Answer: US$ 174

Customer Communities In Depth: An Expert Roundtable

The True Value of Repeat Customers

KANA Integrates Ciboodle into Next Generation Enterprise Customer Service Suite

Aspect Survey: Customers Have Control, But Are Unhappy with Customer Service

The Good, Bad & Ugly: The Impact of Customer Service [Infographic]

Demand for Tailored Customer Experiences Put Brand Loyalty at Risk

Case Study: Travelocity, MyMove Enhance Web Content Management with Adobe CQ

Oz the Great and Powerful: How ACM Transforms the Customer Experience

inContact Updates Contact Center Platform, Gives Unified View of Customer Communications

Genesys Acquires Angel, Cloud-Based Self-Service Contact Center Provider

Salesforce Extends Mobile Reach Of Service Cloud, More Mobile Apps on the Way

How the Technology Support Experience Impacts the Customer Experience

Got Customer Loyalty? Forrester Report Looks at Today's Tools

Oracle - Ignore Customer Experience at Your Own Risk

The Experience of the Customer Comes First

Why Extending CRM is Critical to Meeting Customer Needs

When a Customer Calls: Optimizing the Customer Experience Across All Channels

This Week: Ditch the Marketing Funnel + Beyond 'Social' Business

Aspect's CMO: Customers Decide Which Channel to Use for Customer Service

Fostering Customer Relationships with Social Media, One Tweet at a Time

Tweet Jam Recap: The Customer Life Cycle #CXMChat

Building Customer Loyalty with the Four Customer Experience Core Competencies

Engaging Customers After Purchase: What is the Value of an Existing Customer? [Infographic]