Articles Tagged "Customer Support"(Page 6)

Liveops New Skill Builder Teaches Call Center 'Soft Skills'

Here's How to Slice and Dice Your Call Center Data

Optimizing Internal Efficiency Versus Customer Experience

Clarabridge Shares Its Vision for the Future of CX

How Emotion and Effort Can Make or Break Your Customer Experience Efforts

SMS for Contact Centers: The Good, the Bad, the Autocorrect

Avaya Files for Chapter 11 Bankruptcy, Looks Ahead

How Data Analytics Helps You Listen to Your Customers

How Automation Can Supercharge Your Customer Support Operations

Combine AI and the Human Touch for Exceptional Customer Service

How SMBs Get Double Duty from Salesforce's Desk.com

CMSWire @Lunch: How Twitter Tackles CX #ThisIsOurReality

Which Generation of Live Chat Is Right for You?

Chasing Profitability in Your Contact Center

Oracle Wants to Improve Your Listening Skills

Spur Customer Feedback Loops with Connected Devices

Automation is Evil: The View From the Other Side

We Should Talk: How Live Chat Improves CX

Customer Service Success Starts at the Source

Twin Prime Promises a Fast 'Wireless Mile' for Mobile Apps

Would You Run Your Call Center on Chromebooks? Avaya Thinks So

Why You Can't Ignore Employee Engagement in Your CX Model

How Is Your Customer Service Team Doing?

The 3 C's of Personalized Customer Service

The Year Emotional Intelligence Meets Customer Experience

The Psychology of Personalization

Getting Personal with Big Machines