Articles Tagged "Customer Support"(Page 8)

Zendesk Integrates with MailChimp, SurveyMonkey; Extends Customer Support

Mining for Opportunities: Social Media in Next Gen Contact Centers

UserVoice Releases Android SDK for Its In-App Customer Service

Contact Centers Must Morph into Relationship Hubs

Amazon Unveils Kindle Fire HDX Tablets With Built-In User Support

Zendesk Introduces the Help Center to Help with Customer Self-Service

Forrester/KANA Report: Customer Service Falling Short in Omni-Channel World

Listening to Customer Feedback is Great; Acting on it is Better

Gartner MQ: CRM Customer Engagement Center - Oracle, Pegasystems, Salesforce Lead, Microsoft, SAP Challenge

Instaply Launches Customer to Business Texting Platform

KANA Updates Customer Service Suites for Mid-Market + Government

MindTouch Announces Product Experience Platform

Freshdesk Adds Customizable Themes to Customer Support Platform

How the Technology Support Experience Impacts the Customer Experience

Gartner MQ for CRM Web Customer Service: Kana, Moxie Software, Oracle-RightNow Among Leaders

How CallidusCloud Supports High Performing Salespeople

Gartner Report: Magic Quadrant for Contact Center Workforce Optimization

Zendesk for Salesforce: Aims to Improve Customer Support Experience

Putting the Social into Customer Relationship Management

Revamping Customer Support in the Era of Customer Experience

IBM's Larry Bowden: Social Media, Sentiment Analysis, Rich Media Help Break Down CIO/CMO Silos

SAP Launches Customer Experience Revolution #SAPTechEd

Social CRM Is Not A Strategy - But You Do Need A Strategy To Succeed

Mavenlink and ViWo Launch Apps Domain Pros, Improve Google Apps Implementation

The Current State of Social CRM [Infographic]

Start-up Helpshift Raises US$3.2m Funding For Mobile Apps Customer Support

Mzinga Debuts OmniSocial Engaged for Deeper Social Intelligence