Articles Tagged "Customer Support"(Page 8)

Managing Services Requires Different Success Metrics

Busted: 5 Common Myths Of Customer Service

Yes, the Marketing Funnel is Dead #PulseConf2014

Taking CRM to the Next Level with the Internet of Things

5 Ways to Handle Real Time Content Demands

7 Vendors Top the Forrester Wave for Customer Service Solutions

Make the Customer the Focus of Online Experiences

What Not to Say: Words that Cost You Customers

TimeTrade's COO Reveals the Top Retail Trends

Too Many Customers, Too Few Customer Support Agents

Improving the Customer Support Experience

Bring the Internet of Things to Customer Service and Support

Zendesk Integrates with MailChimp, SurveyMonkey; Extends Customer Support

Mining for Opportunities: Social Media in Next Gen Contact Centers

UserVoice Releases Android SDK for Its In-App Customer Service

Contact Centers Must Morph into Relationship Hubs

Amazon Unveils Kindle Fire HDX Tablets With Built-In User Support

Zendesk Introduces the Help Center to Help with Customer Self-Service

Forrester/KANA Report: Customer Service Falling Short in Omni-Channel World

Listening to Customer Feedback is Great; Acting on it is Better

Gartner MQ: CRM Customer Engagement Center - Oracle, Pegasystems, Salesforce Lead, Microsoft, SAP Challenge

Instaply Launches Customer to Business Texting Platform

KANA Updates Customer Service Suites for Mid-Market + Government

MindTouch Announces Product Experience Platform

Freshdesk Adds Customizable Themes to Customer Support Platform

How the Technology Support Experience Impacts the Customer Experience

Gartner MQ for CRM Web Customer Service: Kana, Moxie Software, Oracle-RightNow Among Leaders