Articles
Tag: digital enterprise
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Quantum Computing Brings Potential and Risk to the Enterprise
Quantum computing is just the latest technology that has the potential to disrupt the enterprise, but it comes with some considerable risks.
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Coveo Offers Free Search for Sitecore Customers #SYMNA
Sitecore clients got more than a bag full of tchotchkes at the company's conference in Las Vegas today as Coveo announced a free version of its enterprise search engine for Sitecore's 4,000 customers.
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New Kana Customer Service Solution Offers Multiple Language Support
Customer service can be the key to long-term retail success during the holidays — and more important even than sales, according to Kana Software, a provider of customer experience management solutions. Kana is out this week with a new release of its Enterprise solution.
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Collaboration and the Future of Customer Support
In the past, the role of collaboration technologies was to help customer support reps work with each other on what I call “exception cases.” These are the 20% of cases that are not solved by the FAQ, or first line support.
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Bunchball Launches Nitro for Salesforce: Expands Gamification Reach to Customer Service
Gamification solution provider Bunchball has released Nitro for Salesforce, a product designed to enhance customer support services and sales teams engagement.
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Kaltura Eyes Social Enterprise Video Asian Expansion with US$25m in Funding
Open source video platform provider Kaltura has raised a round of US$ 25 million in additional funding from new investors Mitsui & Co. Global Investment, Inc. and ORIX Ventures, as well as existing investors Nexus Venture Partners, Intel Capital, .406 Ventures and Avalon Ventures.
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Google+ Gets Closer To Enterprise Social Networking With Google Drive Sharing
In a week where we talked a lot about collaboration, it is probably appropriate to wrap up with a small announcement from Google Drive that should make Box or Dropbox pause for thought. The announcement appeared on the Google Enterprise blog during the week and concerns file share between Google Drive and Google+. In fact, what
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Developing Trust in the Digital Workplace
In offices the world over, a quiet revolution is underway. The costs of technology have fallen, the quality of social platforms vastly improved, and senior management attitudes have changed; after many years when it was simply an aspiration, or a buzzword, the digital workplace is fast becoming a reality.
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