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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

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Old and new sections of the Florida Keys Overseas Railroad bridge stretch across turquoise ocean water on concrete piers under a bright blue sky.
Medallia Report Finds the Customer Experience Gap Is Getting Worse
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Feature
Dog mid-air jumping over an agility obstacle during an indoor canine agility competition, with rails and a ramp course visible in the foreground.
The Top Challenges Facing CMOs in 2026
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Feature
Modern call center office with agents wearing headsets and working at desktop computers in an open-concept workspace with exposed brick and ductwork.
26 Call Center Statistics Every CX Leader Should Know for 2026
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Customer in a car receiving a takeout bag through a fast-food drive-through window, illustrating a quick service customer experience interaction.
What Is Customer Experience (CX) and Why Does It Matter in 2026?
A black magnifying glass resting on a wooden surface against a soft green background, symbolizing close inspection, visibility and deeper analysis.
Why Modern Digital Experience Platforms Fail Without Observability
A red-and-white metal barrier blocks a narrow paved path leading into a wooded trail, with bare trees and evergreen foliage lining both sides of the road.
How to Govern Creation Sprawl Without Blocking Marketing AI Innovation
Youth football players in red jerseys huddle on a grassy field while a coach holds up a play sheet, with trees lining the background.
How Ethical Are Your Digital Marketing Tactics?
Wooden circular icons representing people arranged around a central wooden disc with a red bullseye target and arrow, connected by thin lines on a yellow background, symbolizing customer signals converging toward strategic focus.
Designing Emotionally Intelligent Customer Data for Composable Intelligence
A hand holds a white card with the silhouette of a human head cut out, while small fragmented pieces appear to break away from the top of the head shape. The background shows a blurred city street with pedestrians walking, symbolizing memory loss or fragmented decision-making amid everyday activity.
Customer Churn Shows Up When Decisions Lose Their Memory
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Articles Tagged "Html"

Editorial
Article
Digital Marketing
The Advantages of Google AMP: Why Marketers Should Embrace It ASAP
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Information Management
The Content Imperative: Capturing Value with XML Structured Content
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Customer Experience
Google Recommends Mobile Websites Load in One Second or Less
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Customer Experience
Contentful Debuts Cloud Based CMS in Beta
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Customer Experience
Help Google Find the Structured Data on Any Web Page
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Customer Experience
Infographics vs. Data Visualization: Top 5 Tools for Creating Data Visualizations
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Web Publishing
W3C Illuminates Differences, Rationale Behind HTML5
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Web Publishing
W3C Solution for Robust Web Application Caching Progresses
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Web Publishing
Semantic Web: W3C Publishes Working Draft of HTML + RDFa Spec
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Web CMS
Call for Feedback on Drupal 7 Semantic Web Impementation
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Document Management
pTools Extends WCM With Document Migration and Transformation Solution
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Article
Document Management
Solr 1.4 Offers Richer Document Indexing, Faster Search
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Web Development
The Semantic Web Moves Forward: HTML+RDFa Draft Published
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Enterprise 2.0
OpenAjax Hub 2.0: Secure Enterprise Mashups
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Article
Web Development
W3C CSS 2.1 Spec Gets One Step Closer to Release
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Web Publishing
MySpace Tries Something New With Profile 2.0
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Industry News
Setting the Standards: HTML 5 vs. XHTML 2
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Article
Web Development
CSS3: More Cascading, Freer Flow of Text
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Article
Industry News
W3C Goes Back to Drawing Board with HTML
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For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
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