• About Us
  • Editorial Calendar
  • IMPACT Awards
  • CX Decoded Podcast
  • Press Releases
  • Product Directory
  • Advertise Here
  • Become a Contributor
Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

Editorial
College graduate in cap and gown standing on a city street holding a cardboard sign reading “NOW WHAT?” with a frustrated, uncertain expression.
AI Has a Public Relations Emergency — and It's Getting Worse
Read now
News
Capacity logo as the company's X profile background.
Capacity Adds Natural-Language Analytics to CX Platform
Read now
Editorial
Wooden blocks form two uneven platforms separated by a gap, with a red game-piece figure standing on a single red plank bridging the opening, symbolizing connection, leadership, stability or closing operational gaps.
The CMO AI Readiness Gap Is Getting Harder to Hide
Read now
Shopping carts are scattered and overturned across a parking lot, with several carts tipped on their sides and others left unattended in parking spaces. Sunlight casts long shadows across the pavement, with trees and bushes visible in the background.
The Second Channel Is Where B2B Commerce Architecture Goes Wrong
Low-angle view of large stacks of cut timber logs lining both sides of an industrial roadway, with wood chips scattered in the foreground and trees and cloudy sky visible in the distance.
What It Actually Takes to Build Gen AI Into Your Enterprise Marketing Stack
Hand placing an AI-labeled wooden block atop connected blocks showing security, workflow automation and oversight icons, illustrating enterprise AI governance, accountability and interconnected intelligence systems.
Dear CMOs: Your Problem Isn’t Your AI. It’s Your Operating Model.
Sepia-toned photograph of a vintage horse-drawn carriage with large wooden wheels and upholstered seating, parked on a grassy lawn surrounded by trees, shrubs and a garden landscape. The carriage evokes early transportation design and historical travel methods.
The Horseless Carriage Problem: Why Voice AI Needs Better Systems, Not Just Better Models
Close-up of frayed seams on coarse beige linen texture.
Owning the Seams: Where CX Leadership Earns Its Seat
Small black-and-tan dog lies under a blanket during a veterinary exam while a clinician uses a stethoscope; the dog wears a blue recovery garment and has a pink cold pack resting on its head.
The Patient Journey Doesn't End at Discharge — But Most CX Maps Do
Latest CoverageCMSWire TVWebinarsResearchIMPACT AwardsPodcastsEvents CalendarEditorial CalendarAdvertising

Articles Tagged "In-person Events"

Editorial
Article
Digital Marketing
Are in-Person Events the North Star for Gen Z Marketing?
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Explore CMSWIRE
CMSWire TVCX Decoded PodcastCMSWire IMPACT AwardsCustomer Experience ResearchPurchase ReportsCMSWire Editorial CalendarState of Customer Experience ReportState of the CMO ReportBecome a CMSWire ContributorThe Wire (Press Releases)CMSWire Advertising & Sponsorship
Popular Articles
Internal Fluency Is Ruining Your Customer MessagingPolyAI Makes Enterprise Conversational AI Self-ServeHubSpot Launches First CRM Deep Research Connector to ChatGPTAfter Uncertainty, Qualtrics Closes Deal on $6.75B Press Ganey Forsta Acquisition8 Social Media Trends Redefining Marketing Strategy in 2026What Is CSAT and How Do You Measure It?
Editorial Channels
AI in Customer ExperienceCustomer Data ManagementCustomer Experience PracticesContact CentersDigital Experience LeadershipDigital Experience StacksEcommerceHyper-PersonalizationMarketing AutomationVoice of the Customer
Join the Community

Not yet a CMSWire member? We serve over 5 million of the world's top customer experience practitioners. Join us today — unlock member benefits and accelerate your career, all for free.

fa-brands fa-linkedinfa-brands fa-blueskyfa-brands fa-x-twitterfa-brands fa-facebook
Published by Simpler Media Group, Inc.
Explore our Family of Brands
CMSWire Logo Square
Reworked Logo Square
VKTR Logo Square
Privacy|
Terms|
Contact|
Sitemap|
Advertising
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
fa-brands fa-linkedinfa-brands fa-blueskyfa-brands fa-x-twitterfa-brands fa-facebook
Privacy|
Terms|
Contact|
Sitemap|
Advertising