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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

Editorial
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Why 2026 CX Will Look Nothing Like Today
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Editorial
A large, brightly lit red and green Gundam-style robot statue displayed inside a shopping mall or entertainment complex. The life-size mecha figure stands on a platform surrounded by railings, with shops and signage visible in the background.
Cyber Week 2025: The Rise of Agentic Commerce and the Surgical Shopper
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News
Two Gradial team members wearing branded baseball jerseys and caps stand at the company booth at Sitecore Symposium 2025 in Orlando, Florida. One smiles behind the counter while the other holds up a Gradial tote bag. The booth backdrop displays the Gradial logo and the tagline “Remove the friction, launch more campaigns.”
Gradial Raises $35M Series B to Scale Agentic Marketing Automation
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A winding gravel path curves through a dense forest filled with bright autumn foliage in shades of orange, gold, and red. Fallen leaves blanket the ground as sunlight filters softly through the trees.
Which AI Path Will You Take as a Marketer?
CMSWireTV graphic titled “Biggest Moments of 2025,” featuring headshots of Season 2 guests: Sarah Kimmel of CMSWire, Daniel Thrall of Intuit, Jeff Harling of Zoom, and Uman Chan of The Vitamin Shoppe. Center panel displays “CMSWireTV: The Digital Experience — Season 2, Episode 11” with a play button.
The Digital Experience Show's Biggest Moments of 2025
Close-up of the gold “Wall Street” lettering engraved on a gray stone building facade, symbolizing financial markets, capital pressure and corporate investment scrutiny.
CX Has Entered the Age of Capital Discipline
Two SharpenCX team members stand at their booth during the Opkalla Tech Summit in Charlotte, smiling and wearing branded black polos with orange lanyards. Their display table features laptops, product materials and a monitor demoing Sharpen’s cloud CCaaS platform as attendees network in the background inside a brick-and-glass event space with large chandeliers.
SharpenCX-Ytel Deal Signals New Phase of Contact Center Consolidation
A man smiles and points toward a large Coveo booth display at an event. The sign behind him reads “The Future is Business-to-Person, powered by AI Search and Generative Experiences,” with screens and exhibitor booths visible in the background.
Coveo Launches RAG-as-a-Service for AWS AI Agents
A man smiles as he touches his hand to a glass wall while a humanoid robot on the other side mirrors the gesture, creating a moment of human–AI interaction in a modern indoor setting.
How Organizational Fundamentals Deliver Frictionless AI Experiences
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Articles Tagged "Instant Messaging"

News Analysis
Article
Collaboration & Productivity
Salesforce Wants Marketing, Sales and Services Leaders Living in a Slack-First World
Feature
Article
Digital Workplace
6 Ways Real-Time Chat Apps Fail for Organizations
Feature
Article
Digital Workplace
5 Common Reasons Collaboration Tools Fail
Feature
Article
Customer Experience
Discussion Point: Will We Still Use Twitter in 10 Years?
Feature
Article
Social Business
Skype, Microsoft Lync Connection Goes Live
Feature
Article
Customer Experience
Microsoft Brings Google Chat to Outlook.com, SkyDrive
Feature
Article
Social Business
Podio Platform Improves Social Capabilities with IM, Audio, Video Chat
Feature
Article
Customer Experience
Google Babble? Rumors Say Google Will Unify Messaging Services
Feature
Article
Social Business
Microsoft Announces End of Messenger With a Move to Skype
Feature
Article
Enterprise 2.0
New Unified Communications Solution After Skype's Business
Feature
Article
Enterprise 2.0
Mobile Instant Messaging Added to Bitrix Intranet Portal
Feature
Article
Enterprise 2.0
Bitrix Releases Intranet Portal 8, Focuses on Collaboration, Culture
Feature
Article
Enterprise 2.0
Oracle Buzzes with Updates for its Beehive Collaboration Platform
Feature
Article
Enterprise 2.0
TeamViewer Adds Instant Messaging to Online Collaboration Solution
Feature
Article
Web 2.0
Google Brings Video and Voice to Google Talk
Feature
Article
Enterprise 2.0
Yuuguu: Online Collaboration via Major IM Clients
Feature
Article
Enterprise 2.0
KickApps Adds IM, Live Chat and Presence to Platform
Feature
Article
Web CMS
Meebo: Not Just a Pretty IM Tool
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
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