Articles
Salesforce debuted another component of its Sales Cloud this morning: an application for Partner Relationship Management, Sales Cloud PRM.
The app is a significant release for community users — a category that includes partners, employees and customers — as it is the first major development built for the Lightning Communities platform the company
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Google is bringing the powerful natural language processing (NLP) technology that underlies its search engine to Google Drive.
In a blog post announcing the move this week, Josh Smith, product manager at Google Drive, described NLP as a fancy way of saying “search like you talk.
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Increasingly service representatives are becoming more empowered to address customers' problems and there are many scenarios that require the ability to reprice or reconfigure an order.
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The revolution continues.
Two years after erstwhile rivals Microsoft CEO Satya Nadella and Salesforce CEO Marc Benioff made the astounding announcement they would work together to better integrate their respective product lines, they are introducing joint product No. 11: Lightning for Outlook.
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Salesforce claims customer experience trumps product and price when buyers make decisions.
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The CRM giant has announced the coming availability of Service Cloud Lightning Snap-ins.
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Salesforce has added read/write functionality to the product formerly known as Salesforce1 Lightning Connect.
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Apple has just unveiled its new smaller iPad device, the iPad mini, and fourth-gen iPad along with a host of other upgraded Mac devices at its San Jose event. Get all the details here.
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Apple expended huge amounts of time and effort creating what it considers to be the ultimate smartphone. What does the world think of the new iPhone 5, and what could Apple have done better as it faced an impossible task to live up to the hype? A Spectacular Non-Event? Poor
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How do you say print-on-demand in French? It might sound something like Lightning Source. The leading print-on-demand (POD) provider has partnered with the second largest publisher of trade books, Hachette Livre, to offer POD services to the French book market.
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