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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

Editorial
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Customer Trust Is the Currency of CX — Why Broken Promises Leave Scars
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Editorial
Four stages of transformation shown with orange paper: three crumpled balls on the ground and one paper airplane flying upward against a blue background, symbolizing progress and innovation.
Is It Digital Transformation 3.0 or AI Transformation 1.0?
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Feature
A group of identical glossy white robots with glowing blue antennae moves in formation on a reflective surface. One robot, accented in red instead of blue, stands out in the front row, symbolizing individuality or leadership among chatbots.
CX Leaders Bet on AI, Yet Trust and Transparency Remain the Wildcards
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A single person stands apart on an open expanse facing a large crowd of people clustered together, symbolizing leadership, influence and standing out from the group.
Why Great CMOs Act Like Orchestrators, Not Megaphones
Close-up view of a roulette wheel with the ball resting on the black number 8 slot, surrounded by red and black numbered sections.
Why Marketers Are the First to Bet Big on Agentic AI
Close-up of a conference table with a microphone, eyeglasses, pen, and paper in focus, with blurred boardroom participants in the background.
Is Your Board Ready for AI? Questions Every CX Leader Must Answer
US flag on the Robert Kennedy Justice Department Building in Washington DC.
Will Google's Antitrust Search Ruling Impact Marketing SEO Strategies?
Sign made out of grass that says, "INBOUND" in San Francisco for HubSpot's annual conference.
HubSpot Unveils Data Hub, Breeze Agents and ‘The Loop’ at INBOUND 2025
Selective focus on a USPS mailbox with a defocused FedEx mailbox in the distance. 
We’ve Lost Preview Text for Email. Are Subject Lines Next?
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Articles Tagged "Mailchimp"

Editorial
Article
Customer Experience
ICYMI: Are Marketers Ready for 2022? What's Behind Intuit's $12B Acquisition?
News Analysis
Article
Digital Marketing
What Marketers Need to Know About Intuit's $12B Acquisition of Mailchimp
Feature
Article
Customer Experience
Intuit Acquires Mailchimp for $12 Billion, D4t4 Updates Celebrus CDP & More CX News
News
Article
Customer Experience
Pega Acquires Qurious, Salesforce Introduces Loyalty Management & More CX News
Feature
Article
Digital Marketing
Déjà Vu: Microsoft Releases 'Free' Connections Email Marketing Tool
Feature
Article
Marketing Automation
MailChimp Brings Free Marketing Automation to PrestaShop Ecommerce
Feature
Article
Customer Experience
LinkedIn, Vista Equity Partners Acquire Sales Tech Companies, More News
Feature
Article
Marketing Automation
MailChimp Gives Away Its Marketing Automation Tools
Feature
Article
Digital Marketing
MailChimp Integrates Facebook Ads With Email Marketing
News
Article
Digital Marketing
MailChimp's Mandrill Move Enrages Email Users
Editorial
Article
Digital Marketing
Mailchimp: Automation is Just Good Marketing
Feature
Article
Customer Experience
Zendesk Integrates with MailChimp, SurveyMonkey; Extends Customer Support
Feature
Article
Customer Experience
For Love of Email: The Strange Story of MailChimp
Feature
Article
Customer Experience
MailChimp Enters Simple Marketing Automation Market
Feature
Article
Jobs
Recession Relief: New Job Openings at Facebook, Microsoft, Bridgeline, Telerik, MailChimp, Adobe and Skype (11-Apr-13)
Feature
Article
Customer Experience
Hootsuite Social Media Monitoring Now Includes RSS Feeds, MailChimp
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

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Popular Articles
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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

Join the Community
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