Articles
Tag: maritzcx
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MaritzCX Hires Oracle Executive to Grow Partnerships
Lehi, Utah-based MaritzCX, a customer experience software provider, has hired a former Oracle executive as VP of business developments and partnerships to help it grow its partner ecosystem. JD Jeppson, who served as technology sales director for Oracle as well as EVP of sales for Allegiance Software, will work with partners
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Temkin Group: These 5 Firms Excel in Customer Experience
Five companies — including two repeat winners — earned recognition from The Temkin Group in its fourth annual Customer Experience Vendor Excellence (CxVE) contest. MaritzCX, Medallia, Potentiate, Rant & Rave and Walker Information all won 2016 CxVE Awards. Rant & Rave and Walker Information also won last year.
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7 Steps to Customer Journey Mapping
MaritzCX’s customer journey mapping program is not a process-mapping exercise. “Frequently people think this is process mapping, but that tends to be very internally focused and doesn’t have the view of what the customer is seeing,” Matt Inman, head of CX strategy and design consulting at MaritzCX, said during
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CX Activities Do Not Guarantee CX Success
As you’re ringing in 2016, think of this. In 2014, Gartner predicted that, by 2016, 89 percent of companies would expect to compete mostly on the basis of customer experience (CX). Is that percentage correct? We’ll know soon.
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News You Can Use: MaritzCX, The Document Foundation
The latest in viewing and appointments from the Divided City and the City of the Saints. Look But Don’t Touch The new Android app for LibreOffice teases a bit.
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Maritz Holdings Acquires Growing CX Provider
Allegiance Software is having a good year. It's grown significantly, with a 50 percent workforce increase to about 115. It's received citations from Forrester Research and a customer experience excellence award from Bruce Temkin. Allegiance is transforming again, this time through a deal that will make it a part
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