Lehi, Utah-based MaritzCX, a customer experience software provider, has hired a former Oracle executive as VP of business developments and partnerships to help it grow its partner ecosystem.

JD Jeppson, who served as technology sales director for Oracle as well as EVP of sales for Allegiance Software, will work with partners and channels to "build programs that bring greater value to MaritzCX customers," according to company officials.

MaritzCX 'Open Partnership' Belief

“Our open partnership philosophy is a core company belief," Carine Clark, president and CEO of MaritzCX, noted in a statement. Because CX programs can be complex, "we want to bring to bear any solution that helps our clients succeed faster," she added.

MaritzCX also partners with global consulting companies to approach joint projects such as CX design, action planning and business change management, and also works with system integrators and market research groups.

Jeppson's Background

Jeppson brings more than 20 years of experience in sales, business development and management to MaritzCX. 

Learning Opportunities

According to his LinkedIn profile, Jeppson's last position was area vice president of enterprise sales at InsideSales.com, which offers a sales acceleration platform. He was at Allegiance from 2007 to 2012, and worked at Oracle from 2012 to 2014.

Before that, he held sales roles at SurfControl, Nuance Communications, Siebel, VSR and Callware Technologies.

MartizCX Latest Release

Last month, MartizCX announced the availability of ActionCX, an integrated Software-as-a-Service (SaaS) solution for turning customer feedback into actionable insights. 

ActionCX includes customer feedback — reflected in customized reports and dashboards — to identify opportunities for organizational improvement. The product also helps teams track priorities, document plans for improvement, collaborate around those plans and measure their progress over time.