• About Us
  • Editorial Calendar
  • IMPACT Awards
  • CX Decoded Podcast
  • Press Releases
  • Product Directory
  • Advertise Here
  • Become a Contributor
Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

Editorial
The straight-on facade of a classical European apartment building, five stories tall, built from beige stone with ornate carved window surrounds, floral relief details and decorative cornices. Wrought-iron balconies extend from windows across every floor, and Italian tricolor flags — green, white and red — hang draped over roughly a dozen of the balcony railings in a loosely repeating pattern. Tall shuttered windows with dark wood frames line the lower floors, while upper windows show sheer curtains and glimpses of leafless tree branches reflected in the glass. A vertical drainpipe runs down the center of the frame, dividing the facade into two roughly symmetrical halves. The photo is taken from street level at a slight upward angle, in flat, even daylight with sharp focus across the entire building and no visible sky or foreground.
3 Benefits of a Unified CX Operating System (and How to Build One)
Read now
Editorial
A black and tan German Shepherd adult dog and a smaller dark, curly-coated puppy wearing a teal collar face each other in close profile, noses touching, with the puppy's tongue reaching up toward the adult's snout in an affectionate gesture. Both animals are shot at eye level with a shallow depth of field, keeping their heads sharply in focus while the background dissolves into soft blurred greens from foliage and warm terracotta and cream tones from what appears to be a house exterior. The adult's fur shows rich rust-and-black shading with a fluffy mane around the neck and a large upright ear catching the light, while the puppy's coat is a uniform dark brown-black with a looser, wavy texture. The two are positioned close together, slightly left of center in the frame, conveying a tender, nurturing interaction between an older and younger dog.
The Generational Gap Costing Contact Centers First Contact Resolution
Read now
News
SuccessKPI logo — a blue cloud icon with three small squares beside it, next to the wordmark 'SuccessKPI' in dark navy text.
SuccessKPI Launches WEM Platform for Webex Contact Center
Read now
Rime AI logo, showing a dot-pattern icon next to the lowercase wordmark 'rime.'
Rime Lands $24M Series A to Scale Voice AI
Courtney Owumi, vice president of consumer experience and membership engagement at Shipt, joins Sid Banerjee, chief strategy officer at Medallia, for a fireside chat on stage at Medallia Experience 2026 in Las Vegas. Owumi smiles while seated in a bright pink sweater and long skirt, while Banerjee gestures as he speaks. The two sit in white chairs against a blue conference backdrop during a discussion on customer experience and AI.
After the Debt Deal, Medallia's CSO Explains Where the $500M Actually Goes
Two wooden A-frame barricades with black and yellow diagonal-striped crossbars block a paved road, set at a low angle so the nearer barricade fills most of the frame while a second, matching barricade sits blurred in the background. Red-and-white striped delivery posts flank both barricades on either side of the road. Tan sandbags weigh down the base of each barricade's legs, and a white directional arrow painted on the asphalt points toward the nearer barrier. The scene is lit by warm, low daylight casting long shadows across the road surface, with the background falling out of focus to keep attention on the foreground barricade.
The Customer Experience Problem That Isn't Actually a UX Problem
Group of AskNicely employees standing together in a modern office conference room with wood-paneled walls, large windows, hanging pendant lights and a long white meeting table in the foreground.
AskNicely Launches AI Agent to Route Customer Reviews
Bret Taylor and Clay Bavor walk side by side on a city sidewalk, talking and gesturing during a conversation outside in an urban setting.
Sierra Just Landed One of Japan's Biggest Companies. Here's Why That Matters for Conversational AI
Scene at Salt Palace Convention Center keynote room for the Qualtrics X4 conference. Signage on stage says, "The Experience Management Summit."
Qualtrics Rebuilds Sales Leadership as Yearlong Executive Shakeup Continues
Latest CoverageCMSWire TVWebinarsResearchIMPACT AwardsPodcastsEvents CalendarEditorial CalendarAdvertising

Articles Tagged "Mlis"

Feature
Article
Digital Asset Management
Library Science, Not Library Silence
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Explore CMSWIRE
CMSWire TVCX Decoded PodcastCMSWire IMPACT AwardsCustomer Experience ResearchPurchase ReportsCMSWire Editorial CalendarState of Customer Experience ReportState of the CMO ReportBecome a CMSWire ContributorThe Wire (Press Releases)CMSWire Advertising & Sponsorship
Popular Articles
Conversational AI's New Leaders and New Mandate: Survive Consolidation, Own Governance and Master CX IntegrationsDAM Under Pressure: The Governance Lessons Regulated Industries Can Teach the Rest of UsHubSpot Launches First CRM Deep Research Connector to ChatGPTWhy the CMS Is Dead (But the Content Isn't)HubSpot Reverses Customer Data Enrichment Plan After Customer Backlash3 Moves to Rebuild Customer Trust After the Automation Backlash
Editorial Channels
AI in Customer ExperienceCustomer Data ManagementCustomer Experience PracticesContact CentersDigital Experience LeadershipDigital Experience StacksEcommerceHyper-PersonalizationMarketing AutomationVoice of the Customer
Join the Community

Not yet a CMSWire member? We serve over 5 million of the world's top customer experience practitioners. Join us today — unlock member benefits and accelerate your career, all for free.

fa-brands fa-linkedinfa-brands fa-blueskyfa-brands fa-x-twitterfa-brands fa-facebook
Published by Simpler Media Group, Inc.
Explore our Family of Brands
CMSWire Logo Square
Reworked Logo Square
VKTR Logo Square
Privacy|
Terms|
Contact|
Sitemap|
Advertising
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
fa-brands fa-linkedinfa-brands fa-blueskyfa-brands fa-x-twitterfa-brands fa-facebook
Privacy|
Terms|
Contact|
Sitemap|
Advertising