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Customer Experience

CMSWire's customer experience (CX) channel gathers the latest customer experience editorial, opinion, research and analysis informing today's CX leadership, strategy, measurement frameworks and CX software decisions.

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Three dogs sitting outdoors beside a large collection of golden trophies and ribbons on a grassy field, symbolizing award success and achievement.
How to Win a CMSWire IMPACT Award. Inside the Application Playbook
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Customers line up at a busy deli counter beneath retro signage reading “Catering for All Occasions,” as servers take sandwich orders behind the counter in a black-and-white photo.
What Is Customer Experience (CX) and Why Does It Matter Today?
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Editorial
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Some Consumers Find Zero Benefit With AI in Customer Service
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Three dogs sitting on grass beside their owners during an outdoor training session — a golden retriever, a white poodle mix and a brown terrier — all on leashes and looking forward.
Untrained Customer Service Agent? Nope. Untrained AI? Nope.
A red wooden figure stands on a red bridge connecting two stacks of wooden blocks, linking a line of neutral-colored figures to the other side — symbolizing leadership, connection and bridging gaps in decision-making.
Social Proof and the Confidence Gap: What CX Leaders Can Learn From B2B Buyers
Two horses standing close together in a grassy field appear to be playfully “talking” or laughing with their mouths open, showcasing expressive faces and messy manes.
Your Boss Needs a New CX ROI Language: The Customer Asset Model
Two animated robots, one blue with a white star on its chest and one red with a flat round head, sit across a white table as if in conversation against a neutral background.
From Static to Smart: Why AI Is the Next Frontier in CMS
Two Rokt employees sit in a modern office with laptops, engaged in discussion beside a black dog wearing a red bandana. The Rokt logo is displayed in the background.
Rokt mParticle Launches Hybrid CDP on Snowflake AI Data Cloud
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Chief Customer Officer Challenges: From 'Mean Girls' Politics to Real CX Power
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Articles Tagged "Office 15"

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Document Management
Watch Microsoft's Office 2013 Event Live Today
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Document Management
Microsoft Unveiling the Next Office on Monday?
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Document Mgt Roll-up: Capture for Dynamics CRM, Still No Office 15
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Doc Mgt Roll-up: Office 15 Beta + Foxit, Huddle Offer Tablet Solutions
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Information Management
Office 15 Public Beta Release Rumored For This Week, Includes PDF Editing Abilities
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Document Management
Document Mgt Roll-up: When Will Office 15 Be Released?
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Enterprise 2.0
Microsoft Dropping More Office 15 Cloud and Web Code Hints
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Enterprise 2.0
Windows 8 for ARM Will Run Office 15, No Word on SharePoint
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

Join the Community
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