Articles

Tag: shep hyken

  • Speed Read: How to Make Your Customers as Loyal as Your Dog

    Speed Read: How to Make Your Customers as Loyal as Your Dog

    Customers are always loyal … unless they can get whatever it is you're selling faster, cheaper or more conveniently. They may even give your competitor their business in exchange for intangibles like greater empathy or more smiles.

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  • How You Can Make a Good Company Great

    How You Can Make a Good Company Great

    What makes a company great? Shep Hyken, professional speaker, bestselling author and Chief Amazement Officer for Shepard Presentations, said it’s not just the product. Hyken, a customer service and experience expert, spoke during CXweek, an online conference featuring daily webinars and content downloads to raise awareness of and

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  • Shep Hyken: A Guy Who Embraced Customers Before It Was Popular

    Shep Hyken: A Guy Who Embraced Customers Before It Was Popular

    Anyone who knows anything about customer experience (CX) knows Shep Hyken. Hyken is a go-to source for anything related to CX. He's also a professional speaker and bestselling author who works with companies and organizations who want to build lasting relationships with their customers and employees.

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  • 8 Things You Can Learn About CX on Your Summer Vacation

    8 Things You Can Learn About CX on Your Summer Vacation

    Years later, when I made a trip across the United States in a 1975 VW Super Beetle, I fell in love with technology, too. There's nothing like a car without air conditioning to prove that simplicity has its limits — and that innovation is essential.

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  • Businesses Lose $41B from Bad Customer Service: Here's What to Do

    Businesses Lose $41B from Bad Customer Service: Here's What to Do

    The US is a nation of "serial switchers" — and that lack of loyalty is costing businesses an estimated $41billion a year, according to research from NewVoiceMedia, a cloud contact center vendor.

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