Articles
Tag: simon slade
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How to Know if Your Content Is Actually Useful (and What to Do if It’s Not)
Any content creator knows objectivity can be a challenge. When you create something for your audience, you intend for it to be informative, interesting, and relevant, but sometimes you get so involved
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Why I Let My Employees Set Their Own Hours
Nothing telegraphs how much you trust your employees than the freedom to set their own hours. And that's exactly what I do in my own company. With the exception of my customer service staff, which nee
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Your 6-Step Guide to Successful Outsourcing
Outsourcing is a big decision for any company. The process of finding, hiring and training an independent contractor can seem daunting, but it can also be hugely rewarding. Follow these 6 steps to mak
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3 Messages to Personalize, 3 to Automate
Customers not only expect outstanding support, they deserve it. In this digital age, client inquiries should receive a response within 24 hours. If you fail to do so, chances are your customer is moving onto another company that can.
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