Articles
Tag: simon slade
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3 Ways to Help Workers Embrace Digital Change
You can avoid distress about new digital practices — or even outright rejection of new methods — by introducing the digital workplace with care.
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Choosing the Right Influencers to Market Your Business
Like any marketing strategy, hiring an influencer requires careful study and research.
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Is Your Remote Team Working? Assessing Employees Who Aren’t Down the Hall
Whether staff members work from home or from across the world, managers have to develop a level of trust with their out-of-office employees.
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Not All Customer Feedback Requires Change
While all feedback does deserve a response, you can’t let every customer whim dictate how your business operates.
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How to Know if Your Content Is Actually Useful (and What to Do if It’s Not)
Any content creator knows objectivity can be a challenge. When you create something for your audience, you intend for it to be informative, interesting, and relevant, but sometimes you get so involved in the process you lose sight of the content’s purpose.
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Why I Let My Employees Set Their Own Hours
Nothing telegraphs how much you trust your employees than the freedom to set their own hours. And that's exactly what I do in my own company. With the exception of my customer service staff, which needs to maintain specific hours, my employees have flexible work hours, all year long. David G. Javitch,
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Your 6-Step Guide to Successful Outsourcing
Outsourcing is a big decision for any company. The process of finding, hiring and training an independent contractor can seem daunting, but it can also be hugely rewarding. Follow these 6 steps to make sure you get it right the first time. 1.
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3 Messages to Personalize, 3 to Automate
Customers not only expect outstanding support, they deserve it. In this digital age, client inquiries should receive a response within 24 hours. If you fail to do so, chances are your customer is moving onto another company that can.
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