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  • NetSuite Mixes CRM With ERP

    The term customer relationship management (CRM) isn’t always viewed properly, according to Zach Nelson, CEO of NetSuite, a provider of cloud-based enterprise resource planning (ERP) solutions.&n

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  • Cloud Disruption in the Call Center

    Cloud Disruption in the Call Center

    The $22-billion call center market — dominated by legacy solutions from Avaya, Cisco Systems and Genesys — is ripe for disruption. Of the estimated 14.5 million call center agents worldwid

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