The Wire (Page 253)

Today's connected customers expect a personalized experience when using a call center to resolve their contact reason on the first contact. Furthermore, SQM Group's research shows that "76% of customers expect their call center experiences to be personalized.

Leading customer operations outsourcing innovator PartnerHero ( www.partnerhero.com) has acquired Summatti ( www.summatti.com), a conversation intelligence platform for an undisclosed amount. "I'm excited to join forces with PartnerHero and bring our expertise and technology to their growing client base," said Sid Bhambhani, chief executive officer of Summatti. "Together, we will accelerate our development and provide unparalleled solutions to clients in need of a better way to manage their CX operations." Headquartered in Waterloo, Ontario, Canada, Summatti is an AI-powered conversation analytics platform for customer experience teams that automates the process of conversation review and surface real-time insights. Summatti's founders, Sid Bhambhani, and Rashmi Bhambhani, will join PartnerHero full-time. "The customer support industry has focused a lot on how AI can replicate and replace the work agents do," said Piras Thiyagarajan, chief digital officer at PartnerHero. "We think AI can augment and enhance how humans interact with one another.

Litmus, a leader in email marketing, today announces the beta launch of Litmus Assistant, a new AI-powered solution that helps marketers create compelling and effective email campaigns faster. Adding to their existing portfolio of AI-driven email personalization capabilities, Litmus Assistant harnesses the power of AI to empower marketers to craft exceptional email experiences at scale.

Straive, a leader in delivering technology-driven data/AI solutions for EdTech, Research, and Information Services to leading global organizations, has announced the appointment of Ankor Rai, an experienced data technology leader, as its Chief Executive Officer. Straive is owned by BPEA EQT, part of EQT Group, a purpose-driven global investment organization focused on active ownership strategies.

SoluLab is thrilled to introduce its new practice of Generative AI Consulting and Development Services. The new convention mixes top-tier services, talented AI professionals, and extensive industry know-how that are now available to help businesses create advanced AI-powered applications that can significantly improve productivity and accelerate business operations.

LOGIQ.AI, a leading data observability platform, has secured a patent for its operational data management technology, which allows the company to provide more advanced IT operations data analysis solutions.

Kore.ai, the world's leading conversational AI platform and solutions company, today announced the release of the Kore.ai Experience Optimization (XO) Platform Version 10.1, featuring enhanced capabilities for building chatbots using generative AI. Kore.ai has introduced capabilities that leverage generative AI and large language models (LLMs) for the creation and deployment of intelligent conversational experiences–making it five times faster with one-third of the operational efforts required compared to conventional methods.

We360.ai is proud to announce the release of its latest version, We360.ai V2. We360.ai, Employee Productivity Monitoring Software, is launching version V2 on 4th May 2023.

The stunning city of Prague is preparing to host the much-awaited Deliverability Summit 2023 on June 1st and 2nd at the esteemed Museum of Decorative Arts. This two-day conference will serve as a worldwide assembly for the email industry's top experts, including Internet Service Providers (ISPs), Email Service Providers (ESPs), marketers, and technology providers, who will convene to discuss the latest trends, best practices, and innovations in email delivery.

Aventis Metaverse, the World’s leading provider of innovative training solutions, is proud to announce its latest project - a cutting-edge metaverse experience that will allow users to explore a virtual world like never before. Aventis Metaverse established the partnership on 20 April 2023 with Frame, subsidiary of Virbela, one of the world’s leading developers of metaverse technology to leverage the power of the metaverse to deliver cutting-edge training experiences.