AI in Call Centers(Page 155)

Putting Machine Learning to Work on Customer Data

Liveops New Skill Builder Teaches Call Center 'Soft Skills'

COPC's RevealCX Monitoring App Takes Quality Assurance One Step Further

Microsoft Lays Out Its AI Ambitions

Enough With the Voice Interfaces for Now

Watch Out Watson, OpenText Magellan Is Generally Available

To Deliver Exceptional CX, Take a Hard Look at Your Data Foundation

Is Your Data Fit for the AI Revolution?

Forrester Wave Finds 3 Trends Reshaping Sales Force Automation

The Customer-Centric Universe

Aviso Brings Artificial Intelligence to Sales Forecasting

AI Will Impact Jobs, 4,000 Office Workers Tell Adobe

Static Site Generators vs. Flat-File CMS: What's the Difference?

The Grid AI-Powered Website Builder Doesn’t Check Enough Boxes

Artificial Intelligence: Overhyped and Underappreciated

Global Customer Experience Requires a Local Touch

Putting Data to Work for You and Your Customers

Are We Overestimating Artificial Intelligence?

It Pays to Pay Attention to Current Customers

Apple Enters Customer Service Arena With iOS Business Chat

Customer Service Is the New Customer Acquisition

Salesforce Brings Its AI-Powered Einstein to ABM

OpenText's Cognitive Platform Magellan on Track for July Release

How Amazon's Robot Army Is Driving Customer Experience

Where Does AI Fit in Your Marketing Strategy?

How to Walk the Empathy Talk

Managing in a Post-Trust World