AI in Call Centers(Page 188)

Oracle Social Cloud Now Offers Instagram, Weibo Support

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Building Customer Communities with Yammer

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Your Customers Are Cheap and Cashless, But Love Online Shopping

Location, Location: Your Risk of Fraud Is Tied to Your Address

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FCC Orders Title II Reclassification of Broadband Internet

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The Coming Collision of Brick and Click Commerce

Modern Customer Service: Are You There Yet?

What You Need to Know About Tech Jobs and What They Pay