AI in Call Centers(Page 218)

Brands Still Struggle to Engage with Customers on Social Media

Why Marketing Automation Acquisitions like Marketo's Will Continue

Microsoft Tries to Lure Small Business from Gmail, But What About Yahoo Mail?

Online Communities Need a Spark? Turn to Original Content

Kick the Customer and Other Stupid Experience Related Games

Meet, Pray, Live: Marketers Benefit from Deeper Demographic Insights

A CXM Retrospective: How the Customer Experience Has Evolved

Inside the Road to Acquia's Possible IPO

2014 Wish List ... from Carla Johnson

And on Sunday, We Retweet

ThinkVine Unveils DIY Version of 'SIMS for Marketers'

In a B2B Marketing Automation World, Consumers Targeted

Zendesk Integrates with MailChimp, SurveyMonkey; Extends Customer Support

Think Outside the Marketing Box for Digital Analytics

Tech, Social Media Companies Battle Government Spying

Zen and the Art of Company Culture

2014: The Year Agile Marketing Takes Off

Content Curation Challenges Persist for Marketers

Avoid Churn: A B2B Guide to Voice of the Customer

LeadSift Social Media Scoring Debuts SMB Version

Content Strategy: On the Web, Context Kills, Speed Saves

Mobile Connections in 2014: Flexible Smartphones, Other Technologies

SAP Flexes Its Analytical Muscles, Hints of What's to Come

Even Stale Fruitcake is Sweeter than Holiday Customer Service

Weekend Reads: Digital Marketing in 2014 + Learning From the Past

This Week: CMO the New Boss for CIO? + Top 2014 Digital Marketing Trends

Social Media Briefs: Facebook Wants Your Money, Tumblr's Sponsored Trends