AI in Call Centers(Page 219)

Social in 2014: The Name Doesn't Matter, What We Do With It Matters

2014 Wish List ... from Ahava Leibtag

The New Marketing and the Mirror of Erised

Duck and Cover: More Customers are Experiencing Rage

Moxie Updates Chat, Email, Knowledge Spaces

Long Road Still Ahead in Microsoft-Nokia Deal

Forrester: 4 Things About Customer Experience Management #gilbane

Facebook Page Ratings Leave Unanswered Questions

The Net Promoter Score and Beyond: Measuring Customer Satisfaction

Splunk Turns to LucidWorks to Provide Context to Big Data

SAP Says: Link Revenue to Social Media to Show ROI #gilbane

Will Ephemeral Communications Make Delete the Default?

Oracle WebCenter Sites Review: Strengths, Weaknesses

CIO Reports to CMO: Technology Under Marketing? #gilbane

The Future of Digital Marketing: 8 Trends

Digital Marketing Files: 6 Annoying Buzzwords for B2B Marketers

7 Things Stew Leonard's Can Teach You About Your Customers

Why Apple Needs Topsy in a $200 Million Way

Smarter Than Siri: Yahoo Acquires SkyPhrase

10 Ways Amazon AWS Makes Building Enterprise Solutions Sexy

#BlackFriday Tech Winners, #CyberMonday Deals

Managing Indirect Sales Channel Relationships: CRM Falls Short

Content Strategies and Evolution of the Marketing Technologist #Gilbane 2013

Retailers Thankful for iPads, E-Commerce and Record Sales [Infographic]

Apple's #BlackFriday US Sale Offers Gift Cards with New iPads

5 Things Contact Centers Can Learn from the Butterball Turkey Hotline

eZ Publish 5.2 Debuts with Digital Marketing Tools Built In