AI in Call Centers(Page 240)

Images Suggest An iPhone 5C As SVP Bob Mansfield Moves to Special Projects

Weekend Reads: Designing the Responsive Experience + Getting Corporate Portals Right

This Week: CXM via Master Data Management + Key Drivers of Social Business

The Data Management Problem and the RedPoint Global Solution

SugarCRM and Colosa Release ProcessMaker for SugarCRM Edition

Gartner's Sales Force Automation MQ: Microsoft, Oracle, Salesforce, SAP Lead, NetSuite Challenges

Samsung Dominates In Smartphones but Market Share is Falling

Webinar Recap: Creating World Class, Dynamic Digital Experiences

Social Media Briefs: Fake Tweets, Embedded Infographics & Custom Scheduling

WCM Insights: What Web Content Management Will Look Like by 2017

Yesmail to Boost Data, Campaign Management with RedPoint Partnership

IBM's Digital Experience Software Supports Mobile, Social, Video & Analytics Capabilities

Vidyard App Lets Marketers Share, Track Video Campaigns from HootSuite Dashboard

Open Source ImpressPages CMS 3.4 Released

Chromecast Gives Google A Second Chance at Web TV Domination

Listening to Customer Feedback is Great; Acting on it is Better

Gartner MQ: Sales Force Automation Moves to SaaS, Microsoft, Oracle, Salesforce, SAP Lead

Adobe Media Optimizer Ready for Bing Product Ads

SDL Weaving Social into its Customer Experience Management Suite

Reported: Facebook to Introduce Feedback Option for Hidden Posts

The Death of Social Marketing: Long-Live Social Care

Mediaspectrum Picks Up US$ 38.5m To Develop Multichannel Advertising, Content Platform

LinkedIn Introduces a Sponsored Updates Feature

Content Strategy: Who is Doing All This Work?

Siteworx Helps Converge the Physical, Virtual Shopping Experience, With a BLE Twist

Acquia Cloud Site Factory Debuts for Churning Out Websites

Predicting Customer Behavior with Analytics Begins with a Plan