AI in Call Centers(Page 255)

Beef up Your Content Marketing with a Content Pyramid Approach

The Six Capabilities Any Customer Engagement Solution Should Have

HubSpot Social Inbox Integrates Customer Data with Social Interaction

Optimizing the Web Experience: A/B Testing, Multivariate Testing or Both?

Linkedin Channels: A More Personalized News Experience

The Digital Analytics Center of Excellence Dream Team

Nokia Takes On the iPhone and Galaxy in New Lumia Video Test

Mapping the Customer Journey with ConceptDraw Pro

Webpop: A Simple CMS Built for Designers

Following the Influencer Trail with Traackr's Influencer Network Analysis Tool

Sharethrough Mobile Explores the Promise of Native Advertising

Crafter Rivet is Now Crafter CMS as Rivet Logic Spins Off Crafter Software

Navigating a New Era of Client Retention

dotCMS 2.3 Released with Responsive Themes, Link Checker + Time Machine Feature

Chute Looks to Help Brands Harness the Visual Revolution with Real Time User Generated Images in Ads

Understanding and Implementing the Customer Journey [Infographic]

Customer Service Provider KANA Integrates Email Solution with Analytics Platform

Lumia 928 Officially Revealed On Nokia Teaser Site

Will YouTube Launch a Paid Subscription Model?

Adobe Creative Suite Going Saas, No More Perpetual Licensing

CXM Isn't A Job For One

Gartner's Magic Quadrant for Lead Management: Marketo, Oracle(Eloqua) Dominate

YFind Launches 'Offline' Analytics Tool for In-Store Shopping

Instant Analytics Debuts from Alteryx

Journey Mapping Helps Organize Around Your Customers

Are You Using the Right e-Commerce Platform?

Forrester Report: Good Customer Experience Trumps Price for Loyalty