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This Week: Redefining Social + The Human Element of Customer Journey Mapping

2 minute read
Barb Mosher Zinck avatar

Mapping the Customer Journey
Technology helps organizations design and build better customer experiences, but there's something to be said for the human element -- both customer and business -- that can't be forgotten, or replaced.

Redefining Social
Everyone wants to have a social enterprise, but many can't define what that really means. Read Symon Garfield's definition of social business for one perspective.

Learning Opportunities

To Move to the Cloud or Not
Here are 4 reasons not to move to SharePoint in the Cloud. For those who implement the OASIS CMIS content interoperability standard, working with cloud-based enterprise content management system is now easier.

Upcoming Webinar: Create World Class, Dynamic Digital Exeriences (Jul 24)
Learn the 8 customer experience trends allowing organizations to deliver unified experiences across multiple channels.
> Register Today

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