Feature

This Week: Redefining Social + The Human Element of Customer Journey Mapping

1 minute read
Barb Mosher Zinck avatar
By
SAVED

Mapping the Customer Journey
Technology helps organizations design and build better customer experiences, but there's something to be said for the human element -- both customer and business -- that can't be forgotten, or replaced.

Redefining Social
Everyone wants to have a social enterprise, but many can't define what that really means. Read Symon Garfield's definition of social business for one perspective.

To Move to the Cloud or Not
Here are 4 reasons not to move to SharePoint in the Cloud. For those who implement the OASIS CMIS content interoperability standard, working with cloud-based enterprise content management system is now easier.

Upcoming Webinar: Create World Class, Dynamic Digital Exeriences (Jul 24)
Learn the 8 customer experience trends allowing organizations to deliver unified experiences across multiple channels.
> Register Today

sponsored item

Most Popular

Editor's Picks

Around the Web

Featured Events (all events | post your event)

Featured Jobs (all jobs | post your job)

 

About the Author
Barb Mosher Zinck

Barb worked for CMSWire from November 2007 through October 2013. She has over 10 years’ experience as an IT solutions architect focusing on content management and enterprise collaboration. Connect with Barb Mosher Zinck:

Featured Research