AI in Call Centers(Page 291)

BlackBerry 10 Approved as Secure for Government Use

Agility Launches Cloud-Based Web CMS Suite for Magazine Publishers

Facebook App of the Week: Designing a Professional Fan Page with Pagemodo

6 Types of Brand Advocates and Why They Matter

Forget Demographic Targeting, the Future Belongs to Advocacy Engagement

Social Media is Not an Island: 5 Ways to Move From Awareness to Conversion

GX Software Merges Web Content Management With Customer Context

Google Search Results Page Shifts Navigation Tools, Removes Sidebar

Six Ways to Improve the Content Contributor Experience in SharePoint

Eloqua Introduces AdFocus to Manage Display Ad Targeting

Eloqua Partners with Brainshark to Offer Videos in Marketing Campaigns

Shareist Offers Place to Gather & Organize Your Content - Then Publish It Out

Open Source Alliance of Canada Launches; Introduces Centre of Excellence

Acquia Opens AppNeta Application Performance Monitoring to Drupal Users

Sitecore 6.6 Adds Advanced Targeting, Mobile Previews for MultiChannel Campaigns

4 Personalization Techniques for Improving Average Order Values and Conversions

Jive Buys Meetings.io, Producteev for Video Chat and Social Task Management

Going Global with Social CRM, Aprimo Offers Advice

How Adaptive Case Management Can Help in the Battle for Same Day Delivery

Customer Experience: Hi-Tech Hi-Touch Society

Use Social CRM to Optimize Customer Experiences

Cloud Smart Meter Puts Amazon Web Services Analytics on Your iPad

NetShelter Introduces Earned Advertising Platform, Re-brands

Socialbakers Jan Rezab on the Road from Traditional to Social Marketing

Marketing Automation: From Lead Generation to Sales Management

HubSpot Lands US $35m Investment Following HubSpot 3 Launch

Twitter Takes Transparent Approach to Copyright Infringement