AI in Call Centers(Page 325)

Facebook App of the Week: SnapApp Builds Facebook Apps

eBook: Mobify's 14 Essential Tactics for Mobile Engagement

Confirmit Launches Updates for Multichannel Engagement

You've Got Klout: 'Brand Squads' Give Influencers Credit for Brand Engagement

The Frontier of Social Media Analytics #SMAS12

Aggregating Social Data Requires a Firehose #SMAS12

Monitoring Social Media for Risk, Control Issues, Opportunities

6 Questions to Make a Good Startup Idea Great

Socialbakers Give Community Managers an Analytics PRO

Understanding Mobile Advertising

CMSWire's April DAM Tweet Jam: Meet Our Panelists #CXMChat

The Social Media Analytics Summit: Shedding Light on the ROI of Social Media #SMAS12

Build Your Customer Experience by Focusing on the Employee Experience With the Same Vigor

CXM: Is Your Content Getting in the Customer's Way?

What Consumers Expect From Companies on Social Media

Moxie Integrates Email, Knowledgebase with Salesforce.com's Service Cloud

Four Ways to Find Hidden Revenue on Your e-Commerce Site

Adobe Promises Workflow Improvements with New Creative Suite 6

Rivet Logic Releases Web Experience Management Solution Crafter Rivet 2.0

Springpad Gets More Social; Adds Context & Discovery Features

Customer Loyalty Month: What Drives Loyal Behavior?

Webby Award Nominees are In: Pinterest & Dropbox Make the List

The Oasis Web Experience Management Initiative (WEMI) Kicks Off in Copenhagen

Atlassian Releases Confluence 4.2, Adds Social User Engagement Features

Engaged, Collaborative Employees Require CXM Style Thinking

Don't Demonize. Monetize: the Genius of APIs, the Trend of Platformification

Web Experience: From Built to Last to Built to Change