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Customer Experience

CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.

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Contact Center

4 Tips to Empower Your Contact Center Agents With Empathy

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News

Digital Experience

The Future of AI: What's Next for the World's Most Disruptive Technology?

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Customer Experience

Brand Advocacy: The Strategic Importance of Customer Marketing

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Customer Experience

What Is Design Thinking for CX?

Contact Center

Contact Center Technology and Strategies to Keep Customers Cool

Customer Experience

Levi's Misses Mark With AI Models, Elon Musk Calls for Pause on 'Giant' AI, More News

Contact Center

Call Centers: What You Can Do to Meet Customer Expectations

Customer Experience

Helming True Customer-Centric Journey Orchestration

Digital Experience

Adobe's $20B Figma Acquisition: UX Design Game-Changer or Antitrust Roadblock?

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Andie Burjek

Contributing Author
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Andie is a research editor at Simpler Media Group. In her role, she writes data-driven content and research reports for SMG and their clients. Andie studied journalism at the University of Wisconsin-Madison.

Andie’s Recent Articles

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About CMSWire

For nearly two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

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Today the CMSWire community consists of over 5 million influential customer experience, digital experience and customer service leaders, the majority of whom are based in North America and employed by medium to large organizations. Our sister community, Reworked gathers the world's leading employee experience and digital workplace professionals.

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About CMSWire

For nearly two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

.

Today the CMSWire community consists of over 5 million influential customer experience, digital experience and customer service leaders, the majority of whom are based in North America and employed by medium to large organizations. Our sister community, Reworked gathers the world's leading employee experience and digital workplace professionals.

Join the Community

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