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Customer Experience

CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.

Podcast

Customer Experience

Real-Life Customer Experience Fails — and Lessons Learned

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Editorial

Digital Experience

E-Waste: How Throwaway Economies Feed a Toxic Cycle

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Editorial

Leadership

A Communication Master Class: Boosting CIOs' Leadership Excellence

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Digital Experience

Google Releases March 2023 Core Algorithm Update: What to Do Now

Customer Experience

Silicon Valley Bank Collapse: Unraveling the Impact on CX and Startup Ecosystem

Customer Experience

Top Customer Experience Metrics That Impact Internal Operations

Customer Experience

ICYMI: Microsoft's AI Layoffs, CX Chatbot Interactions, Modern Data Platforms, and More

Digital Experience

Marketers Brace for Impact as Potential US TikTok Ban Looms

Digital Experience

What to Expect at Adobe Summit Digital Experience Conference 2023

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Cory Munchbach

Contributing Author
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Reporting from
Boston
Covers
Customer Experience, Digital Marketing
Connect
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Cory Munchbach serves as the COO at BlueConic. Prior to joining BlueConic she was an analyst at Forrester Research where she covered business and consumer technology trends and the fast-moving marketing tech landscape. 

Cory’s Recent Tweets

Cory’s Recent Articles

Editorial
Article
Digital Experience
Focus Your Customer Journey Maps on Actions, Not Abstractions
Editorial
Article
Digital Experience
5 Growth-Focused Initiatives That Will Drive Customer Engagement in 2021 and Beyond
Editorial
Article
Digital Marketing
Operational Efficiency and Strategic Value: The New Currency for Martech Evaluation
Editorial
Article
Digital Experience
Developing CDP Use Cases: A Guide for Marketers
Editorial
Article
Customer Experience
Customer Journey 2.0: Implementing Lifecycle Marketing for 2020 and Beyond
Editorial
Article
Digital Experience
Understanding the Myths and Realities of a True CDP

About CMSWire

For nearly two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

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Today the CMSWire community consists of over 5 million influential customer experience, digital experience and customer service leaders, the majority of whom are based in North America and employed by medium to large organizations. Our sister community, Reworked gathers the world's leading employee experience and digital workplace professionals.

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About CMSWire

For nearly two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

.

Today the CMSWire community consists of over 5 million influential customer experience, digital experience and customer service leaders, the majority of whom are based in North America and employed by medium to large organizations. Our sister community, Reworked gathers the world's leading employee experience and digital workplace professionals.

Join the Community

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