Eddie Accomando
CONTRIBUTING AUTHOR
Dallas-Fort Worth Metroplex
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Customer Experience
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Eddie Accomando, XM Scientist at Qualtrics, is an applied anthropologist who has 25 years of experience in the design, deployment, and maintenance of enterprise-wide CX programs. A strong methodological focus can be brought to bear on real-world programs, and he applies qualitative and quantitative research techniques to reveal insights that drive action within organizations. He is particularly interested in how language and culture influence the choices people make.
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Tweets by @researchetaEddie's Recent Articles
- Lights, Camera, Action: The Final Step in Your Customer Survey Program Feb 7, 2022
- Fielding Your Customer Survey: Remember the 4 P's Jan 11, 2022
- How to Start Analyzing Before the Data Arrives Dec 6, 2021
- The Most Important Customer Survey Question Oct 27, 2021
- How to Choose the Right Sample for Your Customer Experience Projects Aug 12, 2021
- CX Projects vs. CX Programs: Why CX Professionals Confuse the Two May 25, 2021
- 3 Ways to Design a Successful CX Program — and Why Most Miss Them Mar 31, 2021