Gerry McGovern

CONTRIBUTING AUTHOR

Dublin, Ireland

COVERS

Web Engagement, Content Strategy, Online Marketing

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Gerry McGovern is the founder and CEO of Customer Carewords. He is widely regarded as the worldwide authority on increasing web satisfaction by managing customer tasks.

Gerry has spoken, written and consulted extensively on web content management issues since 1994. His latest book The Stranger's Long Neck: How to Deliver What Your Customers Really Want Online was published in 2010.

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If you are looking to submit press releases or other forms of news for consideration, the best approach is to email [email protected]. That is an actively monitored distribution list.

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Gerry's Recent Articles

• Our Obsession With Speed Is Killing the Earth Mar 23, 2020
• Calculating the Pollution Effect of Data Mar 16, 2020
• The Hidden Pollution Cost of Online Meetings Mar 9, 2020
• State of Intranets 2020 Mar 2, 2020
• Designing Without the Packaging Feb 24, 2020
• From User Experience to Earth Experience Feb 18, 2020
• We Need More Editors Feb 10, 2020
• Data Expands to Fill the Space Available (Part 2) Feb 3, 2020
• Data Expands to Fill the Space Available (Part 1) Jan 27, 2020
• Rapid Evolution of AI Jan 21, 2020
• Why Does so Much Software Suck? Jan 13, 2020
• What Are You Going to Remove Today? Jan 6, 2020
• Dark Side of Customer Obsession Dec 16, 2019
• The Great Personalization Con Dec 9, 2019
• If Advertising Was a Parent Dec 2, 2019
• Google: From 'Don't Be Evil' to 'Be Evil' Nov 25, 2019
• Static or Database: Our Love of Complexity Nov 18, 2019
• The Department of Useless Images Nov 12, 2019
• Are Your Web Metrics Reliable? Nov 4, 2019
• Governments' Key Competitor Is Complexity Oct 28, 2019
• Branding Doesn't Have to Be Propaganda Oct 21, 2019
• UX Without the User Oct 14, 2019
• Major Usability Problems Require Less People to Identify Oct 7, 2019
• The Psychology of Cheap Sep 16, 2019
• Digital Is Garbage Sep 9, 2019
• Understanding Digital Speed Aug 26, 2019
• SurveyMonkey: When Support Overcomes Poor Design Decisions Aug 19, 2019
• The Patterns Evident in Top Tasks Research Aug 12, 2019
• Fallible Data Aug 5, 2019
• The 3 Elements in Understanding Your Customers Jul 29, 2019