Gerry McGovern

CONTRIBUTING AUTHOR

Dublin, Ireland

COVERS

Web Engagement, Content Strategy, Online Marketing

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Gerry McGovern is the founder and CEO of Customer Carewords. He is widely regarded as the worldwide authority on increasing web satisfaction by managing customer tasks.

Gerry has spoken, written and consulted extensively on web content management issues since 1994. His latest book The Stranger's Long Neck: How to Deliver What Your Customers Really Want Online was published in 2010.

Please Note

If you are looking to submit press releases or other forms of news for consideration, the best approach is to email [email protected]. That is an actively monitored distribution list.

Gerry's Recent Articles

• Calculating the Pollution Cost of Website Analytics, Part 4 Sep 8, 2020
• Calculating the Pollution Cost of Website Analytics, Part 3 Aug 31, 2020
• Calculating the Pollution Cost of Website Analytics, Part 2 Aug 24, 2020
• Calculating the Pollution Cost of Website Analytics, Part 1 Aug 17, 2020
• Skills of a Great Digital Designer Aug 10, 2020
• Print Culture Is Holding Organizations Back Aug 3, 2020
• Why Web Content Is Badly Managed Jul 27, 2020
• Wisdom of the Crowds, Stupidity of Organizations Jul 20, 2020
• A Week Is a Year for COVID-19 Content Jul 13, 2020
• Visualizing the Digital Experience at Toyota With Simon Jul 7, 2020
• Top Tasks at Toyota, Part 2 Jun 29, 2020
• Embracing Top Tasks at Toyota, Part 1 Jun 22, 2020
• Social Media's Dirty Secret Jun 15, 2020
• The Dangers of Exceptionalism Jun 8, 2020
• Website Performance Is Getting Worse Jun 1, 2020
• Testing a COVID-19 Classification May 18, 2020
• The Big Sort: Designing a Classification for COVID-19 May 11, 2020
• Creating Clear Menus and Links May 4, 2020
• Mapping the Information Genome for COVID-19 Apr 27, 2020
• Digital Divides: It Doesn't Have To Apr 20, 2020
• Fighting Coronavirus With Data Apr 13, 2020
• Why Do We Copy and Paste so Much? Apr 6, 2020
• The Smartphone and the Coronavirus Mar 30, 2020
• Our Obsession With Speed Is Killing the Earth Mar 23, 2020
• Calculating the Pollution Effect of Data Mar 16, 2020
• The Hidden Pollution Cost of Online Meetings Mar 9, 2020
• State of Intranets 2020 Mar 2, 2020
• Designing Without the Packaging Feb 24, 2020
• From User Experience to Earth Experience Feb 18, 2020
• We Need More Editors Feb 10, 2020