Gerry McGovern

CONTRIBUTING AUTHOR

Dublin, Ireland

COVERS

Web Engagement, Content Strategy, Online Marketing

Gerry McGovern is the founder and CEO of Customer Carewords. He is widely regarded as the worldwide authority on increasing web satisfaction by managing customer tasks.

Gerry has spoken, written and consulted extensively on web content management issues since 1994. His latest book The Stranger's Long Neck: How to Deliver What Your Customers Really Want Online was published in 2010.

Please Note

If you are looking to submit press releases or other forms of news for consideration, the best approach is to email [email protected]. That is an actively monitored distribution list.

Gerry's Recent Tweets

Tweets by @gerrymcgovern

Gerry's Recent Articles

Top Tasks at Toyota, Part 2 Jun 29, 2020
Embracing Top Tasks at Toyota, Part 1 Jun 22, 2020
Social Media's Dirty Secret Jun 15, 2020
The Dangers of Exceptionalism Jun 8, 2020
Website Performance Is Getting Worse Jun 1, 2020
Testing a COVID-19 Classification May 18, 2020
The Big Sort: Designing a Classification for COVID-19 May 11, 2020
Creating Clear Menus and Links May 4, 2020
Mapping the Information Genome for COVID-19 Apr 27, 2020
Digital Divides: It Doesn't Have To Apr 20, 2020
Fighting Coronavirus With Data Apr 13, 2020
Why Do We Copy and Paste so Much? Apr 6, 2020
The Smartphone and the Coronavirus Mar 30, 2020
Our Obsession With Speed Is Killing the Earth Mar 23, 2020
Calculating the Pollution Effect of Data Mar 16, 2020
The Hidden Pollution Cost of Online Meetings Mar 9, 2020
State of Intranets 2020 Mar 2, 2020
Designing Without the Packaging Feb 24, 2020
From User Experience to Earth Experience Feb 18, 2020
We Need More Editors Feb 10, 2020
Data Expands to Fill the Space Available (Part 2) Feb 3, 2020
Data Expands to Fill the Space Available (Part 1) Jan 27, 2020
Rapid Evolution of AI Jan 21, 2020
Why Does so Much Software Suck? Jan 13, 2020
What Are You Going to Remove Today? Jan 6, 2020
Dark Side of Customer Obsession Dec 16, 2019
The Great Personalization Con Dec 9, 2019
If Advertising Was a Parent Dec 2, 2019
Google: From 'Don't Be Evil' to 'Be Evil' Nov 25, 2019
Static or Database: Our Love of Complexity Nov 18, 2019