Gerry McGovern

CONTRIBUTING AUTHOR

Dublin, Ireland

COVERS

Web Engagement, Content Strategy, Online Marketing

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Gerry McGovern is the founder and CEO of Customer Carewords. He is widely regarded as the worldwide authority on increasing web satisfaction by managing customer tasks.

Gerry has spoken, written and consulted extensively on web content management issues since 1994. His latest book The Stranger's Long Neck: How to Deliver What Your Customers Really Want Online was published in 2010.

Please Note

If you are looking to submit press releases or other forms of news for consideration, the best approach is to email [email protected]. That is an actively monitored distribution list.

Gerry's Recent Articles

• We Need to Do More About Electronic Waste Nov 23, 2020
• Moving Fast Breaks Things Nov 16, 2020
• Reducing Energy Waste in Digital Nov 9, 2020
• Use Your Brain Nov 4, 2020
• Web, We Have a Problem Oct 26, 2020
• Burn Your Own Energy Oct 12, 2020
• Delete 90%: Principles of Digital Earth Experience Design Oct 5, 2020
• Principles of Digital Earth Experience Design Sep 28, 2020
• Focus on the Waste: Developing an Earth Experience Culture in Digital Sep 21, 2020
• Protecting the Digital Public Space Sep 14, 2020
• Calculating the Pollution Cost of Website Analytics, Part 4 Sep 8, 2020
• Calculating the Pollution Cost of Website Analytics, Part 3 Aug 31, 2020
• Calculating the Pollution Cost of Website Analytics, Part 2 Aug 24, 2020
• Calculating the Pollution Cost of Website Analytics, Part 1 Aug 17, 2020
• Skills of a Great Digital Designer Aug 10, 2020
• Print Culture Is Holding Organizations Back Aug 3, 2020
• Why Web Content Is Badly Managed Jul 27, 2020
• Wisdom of the Crowds, Stupidity of Organizations Jul 20, 2020
• A Week Is a Year for COVID-19 Content Jul 13, 2020
• Visualizing the Digital Experience at Toyota With Simon Jul 7, 2020
• Top Tasks at Toyota, Part 2 Jun 29, 2020
• Embracing Top Tasks at Toyota, Part 1 Jun 22, 2020
• Social Media's Dirty Secret Jun 15, 2020
• The Dangers of Exceptionalism Jun 8, 2020
• Website Performance Is Getting Worse Jun 1, 2020
• Testing a COVID-19 Classification May 18, 2020
• The Big Sort: Designing a Classification for COVID-19 May 11, 2020
• Creating Clear Menus and Links May 4, 2020
• Mapping the Information Genome for COVID-19 Apr 27, 2020
• Digital Divides: It Doesn't Have To Apr 20, 2020