Scott Houchin

CONTRIBUTING AUTHOR

Greater Dublin Area, Ireland

COVERS

Customer Experience, Web CMS

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Scott Houchin leads the Digital Marketing Services and Cable & Telecom business units at eClerx, ensuring that its clients maximize ROI from their sales, marketing, digital and customer contact organizations. He leads the client-facing global services team with deep industry and client-side experience, to deliver innovative business solutions that consistently improve client KPIs such as conversion, CSAT, competitive intelligence, revenue assurance, cost management and overall profitability. Prior to joining eClerx, Scott held US and EU digital leadership roles at Yahoo, Dell and Gateway with extensive use of offshore delivery centers and 3rd party service providers.

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