San Francisco


Digital Experience, Customer Experience


SearchUnify is a cognitive search platform that revolutionizes information discovery, fuels an insight engine, and provides a robust platform for AI-based apps like customer-facing and agent-assist chatbots. Its parent company, Grazitti Interactive, is a digital innovation leader with extensive experience in developing solutions that unlock data insights, increase operational efficiency and drive customer success. For over a decade, it’s been enabling companies of all sizes — including Fortune 500 enterprises — implement, customize, configure, optimize, integrate, and manage solutions such as CRM, marketing automation, online communities and analytics. 

SearchUnify’s AI powers relevant and personalized search results for customer support and self-service. It indexes disparate content repositories, makes relevant content easily discoverable (on online communities, sites, customer portals, service consoles) and provides advanced insights into user search behavior, content usability, and content gaps. All while self-learning to personalize and keep responses within context, as well as ensuring the security of enterprise data.

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