Sylvie Woolf

Contributing Author
Sylvie Woolf avatar
Reporting from
San Francisco
Customer Experience

With over 10 years of experience building teams and driving results as a customer success leader, Sylvie brings a wealth of knowledge around creating sustainable, scalable and high performing customer success strategies. In her current role as global vice president of customer success and solutions at customer communication startup Front, Sylvie has deep insight into the role communications has not only in strengthening relationships externally among customers and internally with employees, but in driving the bottom line. Sylvie can address a number of topics around customer support and success, such as how to navigate unpredictable churn, why customer support is a long-term revenue generator, and how to center human touch within a tech-first customer success strategy — with insights across various industries.