This week marked the second in our monthlong focus on customer communities. We also saw some critical views of the ever so popular SharePoint -- is it maybe not the end all, be all so many of us thought it was?

Top Customer Experience Article

Simply having a Facebook or Twitter page is not the answer. As we move away from social strategies based solely on likes and tweets, we move into the realm of Customer Communities. So what are the benefits of hosting a customer community within your business? Are you seeing them? Find out in Wendy Lea's 5 Signs Your Customer Community Is Working and The Metrics to Prove It:

Many businesses host their own customer communities because they realize the improved experience these communities provide to customers and prospects. But most companies are failing to realize the full potential of customer communities for their businesses."

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Top Social Business Article

Rich Blank (@getrichieb) dares to ask the question whether or not SharePoint has lived up to its promise of being the ultimate enterprise collaboration platform in his article Is SharePoint a Failed Vision for Collaboration?

Yes, SharePoint has its use cases. Collaboration has never been its strongest. And over the years we've seen many organizations spend significant costs in addition to the base platform license on third party add-ons, support and services just trying to change the UI and user experience in an attempt to make SharePoint live up to its promise and vision as the uber-collaboration platform for the enterprise."

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Top Information Management Article

Joe Shepley (@joeshepley) puts it simply: You Can't Do Records Management in SharePoint.

... out of the box SharePoint can’t do records management at the level the vast majority of organizations require -- it just doesn't, people, no matter how much Microsoft claims that it does, or trumpets that fact that they themselves use it to. But don't just take my word for it, ask Bruce Miller."

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