Feature
New company Hashwork's lead product helps to make it easier for employees, customers and prospects to communicate and share useful information.
Taking Twitter Inside
Social presence is something that all companies should have these days and Hashwork provides a way for any company to reach out with a little social media connection.
Taking Twitter as a base, it makes your posts to that service visible to your company's own community and allows you to add images, files and other attachments for help or ad-hoc workflow, collaboration and CRM.
Hashwork Dashboard
Company staff sign up to the service using their company email account, meaning administration is kept to a minimum.
As an example of how it can work, customers can make inquiries, complaints or comments on Twitter which can then be handled internally within security of the Hashwork system.
Pull Online Sources Together
There are a couple of simple tools that can be used to share useful information and links -- a browser button and a script for your own Web pages. File transfer works by providing links that appear in Twitter posts for others to click and download.
Learning Opportunities
Webinar
Jun
13
The Future of Contact Centers with AI at the Helm
Learn how to balance human intuition and interaction with the potential uses of AI to create delightful and lasting CX
Webinar
Jun
13
Learn How to Deliver Dynamic Video Experiences at Scale
Learn how to convert existing assets into video experiences in near real-time.
Webinar
Jun
20
3 Steps to Unlock Your Customer Data and Drive Revenue
Discover how Twilio Segment’s #1 Customer Data Platform helps implement data-driven strategies.
Webinar
Jun
21
Retail Reinvented: A Masterclass in Creating Digital Experiences That Click
Hear how online retailers architect their digital experience infrastructure for peak traffic and demand
Webinar
Jun
21
The Feedback Loop: Accelerating Personalization for Exemplary Customer Experiences
Are you ready to harness the power of feedback in your personalization strategy?
Webinar
Jun
22
How to Succeed in Today's Engagement Economy
Doing true personalization at scale with marketing automation
Webinar
Jun
13
The Future of Contact Centers with AI at the Helm
Learn how to balance human intuition and interaction with the potential uses of AI to create delightful and lasting CX
Webinar
Jun
13
Learn How to Deliver Dynamic Video Experiences at Scale
Learn how to convert existing assets into video experiences in near real-time.
Watch the demo video to see the service in action.
Not A Twitter Replacement
They key to Hashwork is that it is not intended to replace Twitter for corporate micro-blogging, like many other solutions out there. Instead, it keeps Twitter for external micro-blogging, pulling that feed inside the firewall and integrating it with an internal micro-blog.
This enables companies to manage all their contacts in one place, using Hashwork for customer engagement and/or team collaboration.
Start out for Free
There is a free plan which anyone can start out on offering the basic feature set which includes most of the tools plus 1GB of storage. Basic support is available via a forum, with only the Enterprise edition offering phone assistance.
Successive paid-for editions add more storage and features such as the ability to delete user posts, improved support facilities, SSL security and single-sign on for the top-end enterprise version.
Learn more about this new service on the Hashwork website.
