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Customer Experience

CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.

Podcast

Customer Experience

CX Decoded Podcast: Tom Dewitt on Team-Based CX Learning

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Editorial

Customer Experience

Information Catastrophe: Data Growth Is Scary and Unsustainable

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Feature

Customer Experience

Overcoming Customer Data Integration Challenges

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Customer Experience

A Guide to Bridging Customer Experience Gaps

Customer Experience

Savor the Sweetness of Simplicity: Reap the Rewards of Customer Happiness

Customer Experience

Improving Customer Experience With Human-Centric Design

Customer Experience

ChatGPT Launches Subscription Plan, Crisp Acquires Integral Group, More News

Customer Experience

Combining Self-Service, Chat and Phone Support: A Winning Strategy for Customer Service

Customer Experience

Customer Data, Analytics Top Priorities for Customer Service Leaders

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Geoff Spick

Contributing Author
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Reporting from
Bournemouth, England
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Content Management, Information Management
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U.K.-based Editor and Writer covering PCs/Windows/Social Media/Internet/Web/Gadgets and Gaming since 1994.

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Geoff’s Recent Articles

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About CMSWire

For nearly two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

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Today the CMSWire community consists of over 5 million influential customer experience, digital experience and customer service leaders, the majority of whom are based in North America and employed by medium to large organizations. Our sister community, Reworked gathers the world's leading employee experience and digital workplace professionals.

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Editorial Channels

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About CMSWire

For nearly two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

.

Today the CMSWire community consists of over 5 million influential customer experience, digital experience and customer service leaders, the majority of whom are based in North America and employed by medium to large organizations. Our sister community, Reworked gathers the world's leading employee experience and digital workplace professionals.

Join the Community

Get the CMSWire Mobile App

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