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The 2026 State of CX Outsourcing


Long-term buyers of Documentum products should simply take note that the firm has changed, and will continue to change in ways that better complement storage deals. That means a very different CMA in the future. In that new environment some elements of the CMA portfolio will shine more than others, and those that shine are likely to be different product areas than in the past, when CMA was run by the Documentum team.
Documentum was [historically] about reducing to a bare minimum the content you managed. It was about a small number of highly complex (virtual) documents. It was about high-value collaborative environments. All this in contrast to arch-rival FileNet, who focused on high volume, low complexity throughput.We've got a longer article on EMC's roadmap here. Read Alan's full post here. And if you're still hungry, Laurence Hart has a whole universe of EMC World thought and chat archived here.
EMC now seems to want to be FileNet, and will surely make a good stab at competing there, as well as competing against Oracle and for high value deals. That is where EMC will expend efforts going forward.
Brice Dunwoodie is the founder and CEO of Simpler Media Group, publisher of CMSWire, Reworked and VKTR. With more than 25 years of enterprise software experience at the intersection of technology, business operations and executive-level strategy, Brice maintains a focus on clarity, evidence-based analysis, visionary thinking and practitioner relevance. His academic background spans California Polytechnic University and the University of Michigan with a focus on psychology, computer science and leadership practices. Connect with Brice Dunwoodie: