Cloud-based Enterprise Content Management (ECM) provider SpringCM (news, site)has announced the latest release of its ECM platform. The new release focuses onimproving team productivity, execution and management visibility.
What’s New in Spring CM
CMSWire spoke with Christopher Junker, CEO and Roger Bottum, VP Marketing forSpringCM, regarding the April 2011 release, which includes several enhancementssuch as:
- Dynamic case management
- New widgets and a persona-based user interface
- Mobility support starting with the iPad
Dynamic Case Management
Dynamic case is a new SpringCM product. Case management is acommon concept in many industries, such as healthcare and insurance, but may not beas familiar to other businesses. Although the feature is useful, many maynot understand what the feature actual entails due to the case managementmoniker. Dan Keldsen, President at analyst firm Information Architected,agrees. However, according to Keldsen, there really isn’t a better readilyavailable term that describes the loosely guided workflow-like solution SpringCM has built.
What is dynamic case management? It is essentially workflow for skilledworkers who don’t need to be micromanaged through a business process. The newfeature can improve quality-of-service and compliance by supporting definedrules while giving knowledge workers the ability to make decisions withinguidelines. According to Bottum, SpringCM's checklist paradigm for definingprocesses, managing assignments and status is intuitive and has almost nolearning curve. Who can’t use a checklist? The dynamic case management featureoffers a checklist model that allows users to see what needs to happen,who’s doing it and when it’s happening.
SpringCM dynamic case management
The dynamic case management feature also offers a role-based user interface, documentcapture and integration with enterprise platforms such as SAP, Salesforce andSharePoint.
SpringCM ECM Gets Mobile
The April 2011 release demonstrates SpringCM's commitment to mobile adoption.The company has started its mobile strategy with the popular iPad. The supportfor iPad will allow SpringCM users to gain access to the ECM platform anywhere -- animportant feature in work environments with increasingly flexible workschedules.
SpringCM’s mobile support includes:
- Full-text search
- Access to ECM content
- Opening email links
- Support for the iPad user interface
SpringCM latest release is a smart move. The company has found a happy medium between rigid specialized workflow process designed for repetitive tasks and the advanced BPM style workflow many ECM platforms implement. Knowledge workers often have unique organizational knowledge that can’t be explicitly mapped in workflows or business rules, but offering guidance can aid organizations in managing the costs of flexible business processes.